No one answered the phone when we tried to pick up the car, and we had to wait for two hours before getting the vehicle. During drop-off, their staff were not on-site, and we waited for half an hour for them to arrive, which delayed my check-in. Extremely poor service awareness and capability.
This company is a shady business with poor customer service, and even threatens customers. One person operates three rental companies. I strongly recommend QEEQ to look into this and remove them from the website.
Horrible company
Please miss it
The guy who was meant to meet us at the exit never showed up .
Called multiple times to number provided no answers either.
Finally had to request some other travel company to locate the guy who was roaming around in parking lot with a visiting card size .
However he picked us up then went to the office for paper which was not a issue but at this point he says that we have to pay 45 euros extra if dropping car at 6.30 am and another 10 Euros to clean the car at the end.
This amount not mentioned until the car pick up.
I rather pick up car directly at airport and drop off at airport rather than this scam which says so but not in real sense.
About QEEQ:8.0/10
The customer service was very reciprocative but they don't have any control on these private car providers !
La compagnie devait être rejoint par téléphone à notre arrivée, ce qui complique les choses. Après leur avoir parlé, ils nous demandaient d'attendre dans un très grand espace. Nous avons attendu près d'une heure, mais les gens de la location n'étaient toujours pas là. Nous avons du rappeler les gens. Finalement, une personne qui n'est pas de la compagnie nous a amener dans le parking désigné et a rappelé les gens de la compagnie pour une 3e fois. Nous avons finalement trouvé les gens responsable. Il n'y avait pas de kiosque avec le nom de la compagnie. Seulement 4 jeunes adultes qui nous faisaient signer des papiers et payer les montants dans le garage sur le bord d'un mur de béton. C'était très louche. Le processus a été très long, mais nous avons finalement récupéré la voiture. La voiture était égratignées à plusieurs endroits mais il n'y a eu aucun problème avec la mécanique durant le voyage.
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