NAPIER CAR RENTAL REVIEWS

The car didn't have a full fuel tank - 7/8 instead. I filled the car back up to beyond 7/8 but was still charged $27 for fuel and $20 for service charge. It was the second time the car I'd booked wasn't avaiable and I felt I was given a lesser/older car which was dissapointing.

The car was OK, no issues, but the pick up process was terrible. First they didn't accept my drivers license - i use it to rent cars every where in the world and never had issues before. They forced us to get a translation with some service hired by Budget, which cost 50 additional NZD and took another hour. Then they wanted to charge us for the rental, when i had already paid to EasyRentCars in advance. If i forgot i had paid and if I didn't have the email with the voucher with me, i would have been charged twice. Then for some reason the card wouldn't work, which is also weird because i use both my credit cards everywhere in the world, including to rent cars. After many attempts it worked. We had a wedding and we arrived 2,5h late because of the Budget employee who kept making things hard for us. I could see everyone else in the other counters of the other rentals getting their cars quickly, including people with foreign drivers license like my own, and we kept waiting. Very disappointing experience and I'm actually very mad because due to this we miss the wedding ceremony of one of our friends - the reason why we traveled in the first place.

Efficient and fast service, we were in and out of the office in less than 10minutes. Friendly staff who gave us restaurant recommendations

App very easy to use, reasonable price. I was pleasantly surprised with the price protector feature, even though they could not find cheaper prices.

Very good

Excellent! Superb customer service. Car was clean and big with built in navigation (helpful if phone does not have internet service immediately in foreign country).

Reliable platform. Only I had to pay bumper to bumper insurance at service counter as it did not charge through QEEQ. So had slightly less spending money in country.

とても良い車を安価でレンタルすることができました。空港からは少し離れた場所にありますが、送迎バスも出ているので不便なく利用することができました。

予約のフォームがわかりやすく、海外からでも簡単に利用できました。カスタマーサービスも使いやすく、相談に即時乗ってもらえたので助かりました。

Like: Good renting price.
Dislike: Nothing in especial.

Everything went as smooth as possible.

The car was in fairly good condition.

It was an easy platform to utilize as a mobile app booking.

El personal fue muy amable. Aunque el proceso fue algo lento debido a que presenté licencia de otro país, la atención fue siempre cordial y amable.

La información fue fluída, las notificaciones funcionaron, sin embargo, las ubicaciones e instrucciones para llegar a los puntos de recogida y devolución, no fueron correctos.

The staff had a great attitude, very nice.

Like: The vehicle was almost brand new (only about 2,000 km driven) and had heaps of in-built comforts for the lowest category of car: camera for reversing, cruise control, Bluetooth connectivity, USB charger, estimated mileage report etc. It was easy to drive. The AVIS staff was very friendly. Since I hired the car for more than 4 days in New Zealand, I didn't have to pay a one-way fee because it was waived.

It could have been easier and more convenient to hire a car! I only wished it was easier to communicate with one party regarding my Iate pick up due to a flight delay. Aside from that, it was a breeze. Thank you

Staff very helpful. We had problems with the Aircon on the first vehicle but this was dealt with effectively but providing and alternative vehicle. Overall very satisfied