The car was OK, no issues, but the pick up process was terrible. First they didn't accept my drivers license - i use it to rent cars every where in the world and never had issues before. They forced us to get a translation with some service hired by Budget, which cost 50 additional NZD and took another hour. Then they wanted to charge us for the rental, when i had already paid to EasyRentCars in advance. If i forgot i had paid and if I didn't have the email with the voucher with me, i would have been charged twice.
Then for some reason the card wouldn't work, which is also weird because i use both my credit cards everywhere in the world, including to rent cars. After many attempts it worked.
We had a wedding and we arrived 2,5h late because of the Budget employee who kept making things hard for us. I could see everyone else in the other counters of the other rentals getting their cars quickly, including people with foreign drivers license like my own, and we kept waiting.
Very disappointing experience and I'm actually very mad because due to this we miss the wedding ceremony of one of our friends - the reason why we traveled in the first place.
It could have been easier and more convenient to hire a car! I only wished it was easier to communicate with one party regarding my Iate pick up due to a flight delay. Aside from that, it was a breeze. Thank you
Staff very helpful. We had problems with the Aircon on the first vehicle but this was dealt with effectively but providing and alternative vehicle.
Overall very satisfied
The car didn't have a full fuel tank - 7/8 instead. I filled the car back up to beyond 7/8 but was still charged $27 for fuel and $20 for service charge. It was the second time the car I'd booked wasn't avaiable and I felt I was given a lesser/older car which was dissapointing.
Excellent! Superb customer service. Car was clean and big with built in navigation (helpful if phone does not have internet service immediately in foreign country).
Like: The vehicle was almost brand new (only about 2,000 km driven) and had heaps of in-built comforts for the lowest category of car: camera for reversing, cruise control, Bluetooth connectivity, USB charger, estimated mileage report etc. It was easy to drive. The AVIS staff was very friendly. Since I hired the car for more than 4 days in New Zealand, I didn't have to pay a one-way fee because it was waived.
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