13 Car Rental Brands at Toulouse Airport (TLS)

Reviewed: November 20, 2024

The counter staff was very helpful and explained everything thoroughly. The young man made sure we were satisfied with the car before completing our transaction. He was pleasant and patient.

Reviewed: December 6, 2022

The overall experience was just average. Please note that there's a limit of 500 kilometers per rental, with an extra charge of 1 euro per additional kilometer. The car itself was pretty good, with more features than described.

Reviewed: November 16, 2024

Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them. Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism. Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies. Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer.

Reviewed: September 12, 2022

Very professional

Reviewed: November 5, 2019

Wait time was way too long. Only a queue of c. 6 people but so slow in processing. Paid extra for a Volvo but was given a Fiat with no alternative.

Reviewed: August 20, 2019

We liked the car. Service for us at collection and drop off were good but another customer was getting a hard sell for extra insurance which would put us off renting with budget again. We did have to queue a long time to pick up the car.

Reviewed: July 19, 2019

Good

Reviewed: November 5, 2024

Can was great, except as all electric cars - the range decreases faster than initially stated while driving which is a bit stressful, especially on the motorway.

Reviewed: May 25, 2022

Très bon service, rapide et aimable. Cependant pour la deuxième fois avec Europcar, le véhicule a manqué de ADblue dès la deuxième journée de possession. Une belle façon de faire un peu d’argent sur notre dos …

Reviewed: April 27, 2022

Helpful staff and provided a cheap upgrade for a more suitable car.

Reviewed: November 30, 2021

Europe car is one of the best car rental companies

Reviewed: November 26, 2021

I did not appreciate the "Hard Sell" for additional insurance when I did not really need !!!

Reviewed: September 3, 2024

No information about huge deposit requirement when booking was made, deposit should have been returned straight away, still not returned surely this is breach of contract, paperwork sent in france not english as staff said they would do

Reviewed: March 7, 2019

had a problem with the snow chains / Socks, they gave me only 2 and they were all torn. I was refunded for the socks but couldn't go on mountains as to go back to office to change the socks was a 3hr drive that didn't make sense!!

Reviewed: August 13, 2024

Very quick collection and delivery process. Great service.

Reviewed: July 27, 2023

Pleasant and helpful staff, quick processing

Reviewed: August 29, 2020

I am very satisfied as they asked if I needed insurance without any pressure and returned my deposit on the same day.

Reviewed: August 20, 2019

Very satisfied. If their English was a bit better, it would be perfect.

Reviewed: August 13, 2019

הכל היה מצויין בעיקר שקיבלנו רכב של 7 מקומות

Reviewed: June 15, 2024

Acceptable, but they do not recognize third-party insurance. To upgrade to full coverage, you must purchase a new policy and cannot just pay the difference.

Reviewed: May 15, 2024

They aggressively pushed for insurance and insisted on checking my additional policy. After switching the car, there was an unexplained charge on my credit card with no notification via SMS, email, or receipt. There is no phone support or customer service available. I have disputed the charge with my credit card company. This company has very poor reviews on TripAdvisor. Don’t try to save a little money and end up losing a lot. Avoid this car rental company.

Reviewed: March 3, 2020

Super smooth & Easy collection and drop-off as always!

Reviewed: January 31, 2020

Staff were not that helpful and the car was dirty inside

Reviewed: December 20, 2019

Smooth as always!

Reviewed: September 19, 2023

Using Bluetooth on our phone a to lock and unlock the car was a problem as the system occasionally gave an error message and failed to work. The lack of a physical counter or a single point of phone contact to deal the problems we encountered was also very frustrating.

Reviewed: July 3, 2023

It's okay

Reviewed: September 19, 2022

Thrifty in Toulouse was run through Hertz and they provided a more than satisfactory rental experience with a high spec. care. No issues at pick up or drop off. Would book through them again.

Reviewed: August 4, 2022

Staff excellent.. friendly.. professional.. could not fault.

Reviewed: October 6, 2019

Extremely dissatisfied. First, we went to the front desk, and they informed us we needed to purchase insurance and other fees. When we declined, the staff was very displeased with us. Then, our tire got punctured on the road, and we requested a tire change. They just gave us a different car. When returning the car, we received nothing. When we realized something was wrong and approached them, we waited for three hours. Up to now, I haven't gotten my refund, and I don't know what to do.

Reviewed: April 28, 2019

Le siège du véhicule n’était pas très confortable. Le véhicule essence boîte automatique m’a obligé a refaire 3 pauses carburant dans la journée.

Reviewed: June 30, 2022

All staff at the pick up were helpful, including the guys cleaning the cars. It was helpful to be able to pick up and drop off on the airport site.

Reviewed: August 3, 2020

Extremely satisfied!

Reviewed: March 3, 2019

Overall, very satisfied.

Reviewed: July 10, 2017

Very good

Reviewed: July 3, 2019

Car was ok. Wait time for collection wholey unacceptable, oven an hour as only one staff working.

Reviewed: May 14, 2019

There wasn't a rep at drop off so had to post the keys. Although we know the tank was full on return and no damage, I am still waiting for confirmation that no extra charges are being applied and the deposit has been cancelled.

Reviewed: June 26, 2019

All excellent except rather a long wait to pick up car.

Reviewed: June 19, 2019

Dollar was hard to find and you actually had to go to the Hertz desk - there was a small Dollar sign which I missed when I was first looking around. I queued for 45 minutes. The lady at the desk was dismissive and quite rude. When I questioned the insurance policy she looked annoyed an tutted at me. She couldn’t answer my query nor did she try. I was left to go and find the car, inspect it by myself.

Reviewed: April 15, 2019

Didn't appreciate, on pickup, the hard selling tactics of additional insurance and threats around penalties for damage or not refuelling the car on return. Stating that prices are cheap because there's an expectation that additional sales will be made on pickup made you feel you were being cheated. Ignoring all that, the car provided was in good condition and caused no problems.

Reviewed: October 28, 2018

The service attitude was excellent, but the procedures were somewhat cumbersome.