Budget Car Rental with Van

The car was good, got an upgrade for a 4WD car that was important because of the very bad weather conditions during the rental.

Budget was great. Very accommodating when I was a little late for my pick-up.

Staff at pickup counter are very helpful. But the reverse sensor of the car is malfunction.

Staffs were extremely helpful. Car is in good condition.

Did not have a suv gave me a jeep instead which was ok , not very new model but worn very helpful lady on desk

We waited over an hour to get our car. It was the longest wait I have ever experienced. When you return the car, the attendant would barely talk to me. I would like confirmation that the car has been inspected and that is is satisfactory.

A mess at pickup. I went to the spot assigned to me and someone was loading the car I was assigned. A service person had changed car and given him "my" car. So I was given another car and had to eait for updating the system. Also they charged almost 300 USdollar for "fuel service". I rented "full to full" so this is a plain scam.

Budget didn't have any compacts, only large SUVs and sports a 2 door convertible. This was what was offered, so managed to make it work with two large suitcases. If you where really wanting a compact (size or extra seats) this wouldn't have worked for you

Todo perfecto

We were charged an additional 300 USD for some reason.

Smooth process from booking, pick up to delivery!!!!

Very good

הכול היה מצוין

The car was very good. pick up time was slow to to queues. the service staff were not friendly when we told them we didnt require any upgrades or extras. Budget provide additional spouse driver free of charge which is very good.

Nightmare. Never again. Get some more staff at the counter. The staff was super lovely and managed so well considering everyone was so angry at her

Car was good (infinity qx80), but not what I irdered

They always try to upsell you into a different car to the one that was booked.

We ended up with an electric car, my first ever experience, and was absolutely wonderful. An excellent experience overall. Thanks budget!

Smooth and easy

Booked car was not available. Replacement was an ‘upgrade’ but was suitable. Long wait times to pick up seemed common.

The car was slightly bigger than expected and in very good condition. Nice to drive. Counter staff were very helpful and got us on our way promptly.

I had to pay to take the car back full even though it was only three quarters full when I collected it. Otherwise, all fine.

After returning a car the Budget company immediately charged us for additional 137,69 USD for "optional services", which were not ordered. Budget did that without any clarification. We had no accidents, no police problems, no road tolls. the worst is that we asked for a clarification, but the Budget refused to do it!

O carro, o modelo, Ford Escape, nos atendeu muito bem. O Veículo já era bem rodado, tinha algún riscos, tinha manchas no interior. Estava limpo e preparado para nosso uso.

The counter staff was pleasant and efficient. Process was fast and simple. Easy to find the car that suits me...there were lots of choices. The car I got was almost brand new, so I'm very happy with that. Price was good value for money.

When upgrading you shouldn't change vehicle basics like electric / combustion engine without notifying this when the vehicle is picked up. We we're going to places without possibilities to charge and hence specifically had ordered a combustion engine (we at home drive electrically, so this would normally be our choice, if just possible)

We found budget staff great. They didn't try to upsell us. When we dropped off car we had a crack in side door window due to following a gritting lorry. The staff made no fuss and seemed more concerned about our welfare.

A very smooth booking process with clear options of selecting the vehicle as per your choice of vehicle and budget

El personal fue muy amable. Aunque el proceso fue algo lento debido a que presenté licencia de otro país, la atención fue siempre cordial y amable.

Everything went very smoothly

Si, el coche era mejor de lo que esperabs La atención, entrega y devolución fueron muy expeditas.

Terribles políticas de revisar tarjetas, según ellos mi AMEX que tengo desde el 1997 es de Arabia Saudita

From the moment you walked in until you returned the car, the customer was at the center. They solved a problem caused by me quickly and easily. The car I received was in very good condition.

All OK

The car and the Budget rental staff exceeded my expectations. I provided the Budget Rental confirmation code from my QEEQ voucher, and everything went very smoothly.

Staff was perfect and car was brilliant

Great service and very friendly staff.

Waited a while for car to be ready and when it was it seemed to be not detailed

Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them. Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism. Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies. Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer.

Me cobraron obligatoriamente un seguro por el uso del vehículo, esa parte qeeq no la comenta en su página, deben de ser más específicos

Easy and fast pick-up

Best service

Sehr freundliches Personal. Komplikationslose Rückgabe. Hatte früher schlimme Erfahrungen mit Mietautos in Kreta. Gerne wieder Budget in Heraklion!

Rented a car in NY from JFK airport.. Great experience, car was ready, nice and exactly like booked with all inclusive insurance. Great reate.

思っていた通りの車を受け取りました。大変満足しています。

The introduction to the rental car was extremely lacking. They didn’t confirm the booking details (there was an error with the drop off location) And they didnt mention you can’t change the drop off location for electric cars. This meant we had to drive 4 hours back from LA to Fresno, change our flights and lose a night at our hotel. This was a major issue for us and was extremely stressful. It could have been avoided if the reception did their job properly.

I booked toyota camry (group D) car at 3 pm I went on time of collection, didn’t find the car i booked or similar in same class They gave me small suv car claiming that this is upgrade as my car or similar class not available I refused to take small suv and asked for a sedan, when they said this only available otherwise you can cancel the booking. I had a business trip and the car was highly needed, so i was forced to accept it

Everything went so smooth and the service and staff were excellent

Great staff, honest and efficient. Located right outside of the terminal

Service is very good