AVIS Car Rental

Satisfied

Very satisfied.

If you don't schedule a return time in advance, staff might not be on-site. They upgraded me to a bigger Renault, but the car was old and had already run 60,000 kilometers. For mountain areas with poor road conditions, a high-clearance vehicle is definitely necessary.

The service was very patient, without any upselling, and they proactively cared and asked questions.

Great service.

I booked a Toyota Sienna in advance, but when I picked up the car, they swapped it for a Chrysler Pacifica without any explanation. The problem is that the replacement car was in terrible condition. The car system was in Spanish, completely unusable. The steering wheel had a lot of play, making driving exhausting. The transmission had noticeable jerks at low speeds. The suspension was overly soft, and the brakes were even softer—completely unreliable in emergencies. The tires also had poor grip, and when changing lanes even at slightly higher speeds, you could hear the rear tires squealing. The driving experience was awful. It seems like the car wasn't properly maintained. Even the provided tank of gas caused poor acceleration. I added a full tank of 93-octane gas at Costco, which made it slightly better. What annoyed me the most was that there was a Sienna parked right there when I picked up the car, but they still didn't give it to me. What was that about???

Satisfied

Excellent

The staff was welcoming, provided clear explanations, and was very patient. The process was convenient, and there was no need to print a pickup form.

Very satisfied.

Few people, very fast.

The overall process was efficient, but they have strict requirements for rental documents. For a seven-seater car, you need two physical bank cards under your name. Both cards must be physical and under your name.

Very satisfied!

The car was too old, with interiors and features from over 20 years ago, making it hard to look at. But being old has its advantages—you don't need to worry too much about it.

Satisfied. Booked a Suburban and was worried it might be substituted with a Tahoe like several years ago, but it was exactly as booked. Very pleased!

The overall experience at the store was great. The staff provided excellent service, there were no hidden charges, and it was a pleasant experience.

Unreasonable charges, currently seeking compensation. Please assist with the claim.

The service was excellent.

The pick-up service was good, but the car interior was quite dirty, and the staff during drop-off was not very polite.

Great, the process was smooth and simple.