AVIS Car Rental with SUV

Great experience

Charged $30 for about a gallon of fuel on return despite being told by agent I didn’t need to refuel

Porque se an cobrado el aval si el coche no tuvo ningún accidente y se entrega con el tanque lleno de gasolina yo no contraté ningún servicio adicional y se a cobrado 187.75 dólares

Did’t got a car as expectation

AVIS claimed they don't have the car category that I booked and told me I must upgrade for an extra charge even though it's their fault. Very bad service.

We really wanted to rent a toyota rav 4 specifically, and as you know you book a class of car (small SUV). on our arrival the toyota was not available, but the staff did everything they could to make it available to us - and it worked! Thank you to the people at the desks and those in the car park for your kindness and friendliness. We really appreciate it, you are great!

All was good till I realise Avis simply added almost triple the amount of we agreed price to my booking, 300 for one way fee which I had in original voucher with QEEQ and another 500 or so of unknown charges. Only extra I ordered was for toll pass. I think they even charged me gas which I ordered full to full and returned it full of course. Was fan of them before but this was a disaster!

While the car itself met my expectations, my experience at the counter was disappointing. The representative added services like Loss Damage Waiver (LDW) and Additional Liability Insurance (ALI) without my consent or explanation. This resulted in unexpected charges that I only noticed later. Transparency at the counter needs significant improvement to ensure customers are fully informed about what they are signing.

Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.

Had intermitent fault with 1st car. Caled Avis and returned it for an exchange which was quick with no issues.

Long time waiting in Miami to collect the car

Avis was very professional, I've rented from them before and expect no less.

Nice personal

Loved Avis, so straight forward!

Like driving a brand new car. Was offered a choice of vehicles when I collected the car. Fast friendly service with a smile, no hard sell.

Misleading pick up information. As I’d prepaid and given all pre booking information to Avis it states go to the desk marked pre booked give your card and license and pick up your keys not waiting. This not true. At the desk there’s a queue and they ask if anyone is a preferred customer, I said I was but they said not and get back in the queue which then took me about 25 mins

Some damages on the vehicle needed to be remarked before leaving pick-up - should have been marked and told at the pick-up not needing reporting from the renter

Car was perfect, lovely to drive

I had to wait for 3 hours to get a car. They had a long, long line up and by the time I got to the counter they were out of cars. They gave me a large Toyota 4runner instead of the Camri I had reserved. I doubt I will use Avlis again. They were totally incompetent.

Staff were attentive and friendly. Very straightforward collection process but did have to wait for a car to be cleaned.

Very slow, long queue for AVIS as usual. Agent couldn't find me a car but after waiting 10 mins found me one which was damaged and not clean. Agent then tried to add on an $800 excess waiver without telling me, luckily I noticed it before paying.

The agent at the counter was slow. She was slow with the person picking up before us as well.

All very good very pleasant and helpful stafff

Buen servicio

Will not recommend AVIS

All good.

Went to put the roof down and kept says roof not secure. But I had drove off before I put it down. After a few attempts I had a look in the back were the hood would go. There was 2 big bottles wedged in the frame. The car felt juddery and on the last day the engine management light came on. The car had lots of dints and scratches. When I pointed it out to staff. She said it's okay you're fully comp. Other than that very happy with the car. Very fast and good on fuel. Waited well over one hour due to the car at another location. The lady was by herself and someone cleaning the cars.

Todo estuvo excelente!

없음

Great car and a good price

I think i received an upgrade although nothing was said as it was the only car a available. The customer service was average

The car collection was terrible with very off hand designator who told us our car either this or that and no other choice. car had dents and scratches which he was off hand about Also the car had no oil and a warning light came on and I had to put 4 litres of oil in the engine. Buick Envision car - avoid !!

Avis were helpful and thorough but quick. Very friendly also

Car was great got a free upgrade

The staff member who helped us was amazing and very friendly.

Quick pick-up, friendly staff. Very few cars in the lot.

They met my expectations

The çar was Kia in new condition with low mileage.zpicking up and dropping the car off went smoothly.

El personal del mostrador no siempre es amable

It was a busy time and I found the counter staff member wasn't very friendly and didn't have time to explain anything to me. He literally said "I don't have time for this, gotta move on", this was in response to me asking for more details on the Toll system in Austin after he was trying to sell a toll pass to me.

We did have to wait much longer than usual to pick the car up.

Todo nuy rápido y eficiente.

Terrible, disrespectful, unprofessional AVIS station at JFK. I will never use it again. People waiting over an hour at 11PM after trans-Atlantic flights, tired, indifferent employees who couldn't care less. Shameful.

Fiquei tensa porque quando fomos retirar o carro, o mesmo não estava na locadora. Tivemos que esperar mais de uma hora, mas correu tudo bem!

Love the car. Admired the agents for their calm and professionalism which made us all feel things were handled and we were safe.

Great company i used them many times

The company representative was very friendly and professional. Unfortunately, we received a very old car, meaning it was full of scratches and technologically outdated — an Audi Q3 from 2019 without reverse sensors and without a rear camera. Additionally, some safety systems were non-functional, such as the lane-keeping assist, which was disabled. I’d like to remind you that it’s 2024, and I expect an international rental company like Avis to have modern vehicles, not ones that are 5 years old.

See above

I was very disappointed I didn't get the vehicle (or equivalent that I booked). I booked a small fuel efficient car but was given a large car with poor fuel efficiency increasing the cost and environmental impact of my trip.

After a few days an engine warning light came on and I had to exchange the car which was a bit of hassle. They wanted to give me a much older car but it shuddered and eventually I was given a nice new car.