AVIS Car Rental with Luxury Car

Overall experience was a net positive. I booked a Volkswagen Jetta or similar and received a red Dodge Hornet, which is a small SUV. Wish rental car colours didn't stick out like a sore thumb. Felt uneasy with drop-off as no one inspected the car or provided receipt of drop off. I was directed to pull up behind other rental cars and leave the keys on the dashboard. I took many pictures to ensure I have proof of drop off, including a full tank of gas. Three days later the $250 hold is still pending on my credit card.

I went a day early to confirm location and availability, unfortunately there was drama at Avis as they couldn’t find the booking as it was via a third party and had a British Avis number. The Staff were adamant that it wasn't correct. luckily my friend (local) has an Avis account and was able to find it easily. The actual day of the hire went quite smoothly apart from my contact details wouldn’t go through, again as it was via a third party.

avid did a great great service to us. Everything was easy, we were able to do the fast pre check in.

The charge for one additional driver, not allowed at the time of booking, was extortionate. It amounted to 29% of the original rental.

They didn't have the car I ordered. Offered an alternative smaller car which didn't suit our needs. At first they told me to wait for 20 minutes for the car to arrive but after 2 minutes they give me an upgraded car that they had on premise.

Personal amable, fue rápido el Proceso Debería de haber una forma de comunicarse más fácil porque el Proceso de migración es tardado y puede que no se alcance a recoger en tiempo y forma y no depende de uno

Very quick collection and delivery process. Great service.

the counter staff was not helpful, when i have asked the guy what car is avilable, he was saying not sure what car i get, i have even said that i ll upgrade and he was not showing any interest to provide proper customer service. th atitute is wrong

After 2 days of hiring car, “change engine oil soon” light started flashing and next day “ change of engine oil required” message started flashing, went to 3 different Avis outlets in Orlando and 1 in Fort Lauderdale, none of them had cars and didn’t helped either, was told to go to airport. Went to FLL, airport and had to change the car with robotic service, no apologies nothing at the counter. Disappointed.

Excellent staff in sarawak Avis

Perfect and Avis service great and so friendly

Rude person at the counter with no reason. Disappointed:(

スタッフ対応はGOOD 車両の装備がいまいち（撥水加工、USB種類）

The pick up was terrible Avis need more staff on the pickup desk. Priority customers kept coming in and going to the front of the line.

문제없었음

Friendly service and thorough introduction

Very satisfied

Very satisfied

Very good

The wait was too long. It was the first time I encountered a situation where the computer could find the order but the car couldn't be collected. It took several calls with customer service in the middle of the night from my home country, and the entire process took 3 hours. The use of the e-toll was not explained, and it was not mentioned in the contract.

The car provided was already large enough, but they recommended a more expensive one, which I wasn't very happy about. Adding an additional driver costs £14 per day. We picked up the car in London and drove to Oxford and Cambridge. The countryside roads in the UK are narrow and traffic is fast, so careful driving is necessary.

Overall satisfied

Quite satisfied

The service was good, there are many counters at the airport so picking up the car was quite fast. However, the car I got was not cleaned after the previous renter returned it.

Very satisfied, the staff were attentive and thorough, with a great attitude!

Had to wait in line for a long time. There is some confusion about the charges because I didn't pay directly through the app. The price at the front desk was about a few dozen dollars more expensive than shown in the app. Now I'm contacting customer service for after-sales inquiry.

Great experience, helped explain how to use the safety seat

Very satisfied

The car had an engine warning mid-trip, and it took half a day to find a store that could provide a replacement. Many stores couldn't offer replacement services or home services.

Excellent

Pretty good

Everything was great overall, the pick-up and drop-off were very quick.

Simple process, but average car models.

Average, the staff at the pickup service were not attentive and seemed dismissive.

Wide selection of vehicle models, attentive service, and straightforward rental procedures

The car was in great condition, but it took nearly an hour to pick it up, probably due to the peak season.

They are sneaky, crucial payment terms are not explained. They talk about all the services that don't require payment, but make you sign for $845 insurance, hidden in very faint print. Lesson learned!

Very deceptive, didn't explain key payment terms. They talk about all the no-cost items, and when you sign, the printout is very faint. It looks like you're just signing for the car, but it hides $845 insurance fees. Lesson learned!

Very good

Satisfied

Very satisfied. We had a small issue and they resolved it efficiently.

Arrived at night, had to wait in line for 1 hour and 30 minutes to get the car

Very satisfied

It's okay.

The car return process was quick and the service attitude was great. Especially during the car rental, the staff were very friendly and chatty. However, after returning the car, I received an email about being charged 9 units for something.

Satisfactory

Very satisfied, got a free upgrade to a new SUV.

We bought full insurance directly at the store because if there's an issue, it's easier to handle locally. If you buy it on QEEQ, it's through a third-party platform and the local store won't handle it. The staff at the store spoke decent English.

Both picking up and returning the car were convenient. There were no hidden fees, but the car had a minor issue: the rear right door couldn't be opened from the inside.

Renting and returning the car were both convenient. There were no hidden fees. However, the car had a minor issue; the right rear door couldn't be opened from the inside.