APOLLO Car Rental

Satisfied

good

Average

Each person's processing time was too long. But the service was good.

Quite good

Using Apollo's pricing to enjoy Hertz's cars and services provides good value for money.

The service was good, the process was simple and quick, but finding the rental location took some time.

No staff available during pickup, everything is self-service which can be confusing.

Like: Initially I was concerned as I booked through a third party rental company as it was much cheaper than all the others.However, I couldn't be more happy.The whole process was very easy and seamless.The car was immaculate. Would highly recommend Easy Rent Cars and would do it again.

Scheduled to pick up the car at 2:45, arrived on time but had to wait for nearly an hour to get the car because it was being washed. Washing a car for an hour? The person who handed me the keys was a Chinese woman with short hair, speaking broken English, asking me to wait because there were foreigners ahead of me who arrived earlier. We weren't even renting the same car, so what's it got to do with me if someone else is waiting? If my car is ready, just give me the keys. I couldn't understand her logic at all. When I asked her to check how much longer it would take, she just told me to wait, saying couldn't I see there were others waiting? A Chinese employee being overly polite to foreigners but arguing with a fellow Chinese customer is off-putting. Definitely not renting from them again.

Like: The vehicle was in great condition, everything was ready to pick up - totally hassle free
Dislike: No problems at all

Like: The cars were perfect and immaculate.
Dislike: That there were hidden costs. We rented 2 cars and on the site stated no other costs. Upon pickup we had to pay bonds of $200 each plus insurance which costs over $500NZD. They don't take cash either. Wish we knew prior so we could leave cash in accounts rather than having cashed out all our spending then having to call home to transfer etc... delayed process and not good start to trip. ALL costs including bond etc.. should be mentioned.

Picked up the car from Hertz at the airport. The office is conveniently located in the airport. However, the first staff member we encountered was not familiar with the process and incorrectly informed us that we couldn't pick up an Apollo car from Hertz, resulting in us wasting over half an hour searching for an Apollo office outside.

The service was thoughtful, and both picking up and dropping off the car were very convenient.

There is no Apollo company at the airport; Hertz actually provides the car.

Patient service

This company operates with Hertz at Auckland Airport, but the signage is unclear.

Rented from Hertz, the pickup process was simple and fast.

Great car, smooth driving!

The car was not arranged in advance. Upon arrival, we were informed that the originally booked model was unavailable. We waited a long time for another model to be arranged.