Great Rental Experience

Picked up the car from Hertz at the airport. The office is conveniently located in the airport. However, the first staff member we encountered was not familiar with the process and incorrectly informed us that we couldn't pick up an Apollo car from Hertz, resulting in us wasting over half an hour searching for an Apollo office outside.

There is no Apollo company at the airport; Hertz actually provides the car.

Apollo actually provides cars through Hertz. We booked two car seats but none were available, making it impossible to hit the road. The company stated that their terms specify that provisioning depends on availability, but they didn't notify us beforehand that there would be no car seats available that day. Moreover, there were no remedial measures offered. We ended up wasting two hours at the pickup point for car seats. Although the car was in good condition, a good car without two car seats isn't suitable for our team with a three-year-old and a six-year-old. Eventually, a helpful employee from another rental company suggested we find a car seat hiring company at the airport, and that's how we resolved the issue. The bigger the company, the less they care!

good

good

Like: The cars were perfect and immaculate.
Dislike: That there were hidden costs. We rented 2 cars and on the site stated no other costs. Upon pickup we had to pay bonds of $200 each plus insurance which costs over $500NZD. They don't take cash either. Wish we knew prior so we could leave cash in accounts rather than having cashed out all our spending then having to call home to transfer etc... delayed process and not good start to trip. ALL costs including bond etc.. should be mentioned.