PAYLESS Car Rental

si el auto, supero las expectativas

It took us 3 cars until we could actually use one. The first one was full of smoke smell and was worse than an ashtray. The second car, we took off the lot, but then 2 km down the road, the low tire pressure warning light came on, so we had to return. Finally we got a third car that was ok. However this entire process took us more than an hour and so used part of our holiday time until we could get a working car.

Because we had a lot of luggage, we rented a B-class car but were given an A180 instead. There wasn't enough space for our luggage; we had to place one suitcase in the back seat. The staff kept pushing us to buy insurance, but we ignored them as we had already purchased coverage in our home country. When picking up the car, they told us they had video evidence of the car's condition. Due to the hot weather and thinking Payless, being part of Avis, wouldn't have poor service, we took a quick video and left. When we returned the car, they directed us to park in a well-lit spot for inspection and found scratches. They denied having any video evidence. When we showed our video, they claimed it was too bright to see clearly and didn't accept it. Lesson learned: always thoroughly document the car's condition and take clear photos and videos. The temperature on the pickup day was 39°C, and it was too hot to be diligent. It seems Avis has a low rating for a reason.

Very quick, simple process, great service, and convenient return.

They examined the car with a microscope on returning the car and charged me 240 Euro for 2 small scratches on the Front and rear bumpers that I'm not sure didn't not exist on pickup

Satisfied

Very satisfied

I booked an SUV, but was given a sedan on site. The trunk couldn't fit all my luggage, and I had to put it in the middle of the back seat, which seriously affected my travel experience!

Good

The staff attitude was quite good. However, the car is definitely not what I reserved. I was given a locally made Dacia, which had a poor chassis and felt unstable while driving. The tires were underinflated, and the tire pressure light stayed on throughout the journey. The Ford Focus I booked would have been much better.

Very satisfied

QEEQで入った保険では足りないと、カウンターにサイド210ドル位の保険に入らされた。 英語でいまいちよく分からず困った。

Staff were friendly, efficient and made it all very easy.

Very fast

Unfortunately Payless gave me a “pickup car” but I booked a JEEP wrangler or similar SUV”. No exceptions for Payless otherwise I should pay more than double price.

I have been using this service from 2017, I never had a single issue. Very happy with the service

The car is great. Staff is very helpful.

Payless made the process very easy.

They gave me a small class of SUV.

Deposit not refunded