6.7 /10 Average
Reviewed: Sunday, December 22, 2024
On receipt told to go to lane 7, not easily marked to find. Once found car wasn’t there and wasn’t ready. Had to find someone in lot to help us. Counter staff knowledge was poor, customer care service poor.
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
They charge addittional insurance + Taxes and surcharges.
Total paid $570.00 instead of $385.00, totally unespected.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
We were charged over close to twice what we were originally quoted. I was told it was a deposit but we haven't received and monies back at this point. Was quoted $368 and was charged $633.
Read More >2.3 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff was extremely rude and not helpful. Yes, sure, I rented a 7 passenger vehicle but NO room for luggage? At least put this on your specs. I drove to the airport in a Toyota Highlander (2018) and rent a 4Runner with less cargo room? The car was nasty and had not been cleaned.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was great but they said standard insurance is not included , this is misleading and therefore not comparable to other prices as they wanted to add on lots more money for something normally included, everyone at the counters were complaining and being sold extra products , I would not use then again although the car was great ..
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
When dropping off the vehicle, i’m Handed an invoice that largely exceeds what the rental rate was when booking on Easyrentcars.com. I couldn’t stick around to argue since I had to catch my flight. They just told me all adjustment would be made based on my Easyrental package price before being charged to my credit card....it was not. It now shows I paid more than double what my Easyrentcars deal let me to believe. Extremely disappointed! I now will have to see what I can do about it from 2500 km away...
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Took about an hr to shuttle back to the airport, only one shuttle running
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
We arrived at fox at 1 am and get the car at 3:30am. 1 person for 12 customers. The guy charge insurance without our authorisation. We get back the day after and get our money back.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
We got an older Toyota Sienna instead of a Dodge Caravan. No power doors or key fob. Not in the best shape.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was my first time rented a car, and it was so good with Fox Rent a Car. They gave me a big car instead a little car, and I rented a little car, but without increase the amount to pay at pick up, they gave me the large vehicle and for me was awesome.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car and service @ Fox met our expectations.
The agent tried to pressure us to sell us the Pass for the Florida tolls; she even said that there are tolls that do not accept any other form of payment. We found this to be untrue in our experience driving through a lot of tolls.
We did not find the online extension of our rental user-friendly. It locks the fees and you can't opt-out. We tried calling and the wait times were excessive. All of this can be improved.
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
We arrived at the airport at 12:10am, we waited for the shuttle until 1:30am. We were told the shuttle was every 10-15 minutes but waited over an hour and there were a lot of people waiting. Once at the car rental office we stood in line with dozens of other people and waited for hours! We didn't get to our hotel until 4;00am and it was only a couple miles away, almost a 4 hour process. The wait was terrible and the first car we were given smelled so bad we went back in for another. We were given another vehicle that also smelled but because of the late hour we took it and drove off. The next day we were driving and my son started complaining he had been bitten. We stopped and pulled over and upon inspection of his seating area found it to be invested with ants that had been biting him. He had quite a few bites and we tried to call the rental center but couldn't get through, the message kept saying they were not available. We were about an hour away on our way to a college tour so turning back wasn't an option. We stopped at a store and bought a can of raid and doused the ants. The vehicle had dirty beverage cans and napkins in the back seat and the seats themselves were dirty! I will never ever use Fox Rent A Car again. This was a traumatic experience from the minute we got to the airport and just continued!!!!!!
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
Nice car service was ok but I didn’t realise third party insurance wasn’t included in the rental price & loads of hidden extras were charged wouldn’t recommend using them again. Should’ve known better but after a long haul flight it’s easy to get stung big time !!
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
I was very frustrated because I rented a Jeep Grand Cherokee Media SUV because I wanted a strong 6 or 8-cylinder car.
I was handed a Mitsubish Outlander 4-cylinder SUV without any power, in with a noise in the rear wheels that appeared to be damaged wheel bearing.
Very disappointed.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Fox only had three employees checking people in and it took over an hour to get my rental. The 2017 Dodge Grand Caravans outside appearance was bad with dents, scratches and other damage. The 24 hour roadside assistance and Fox customer service suck. On my last day of vacation, the van broke down. It took over an hour of continuous calling to talk to a representative to get a tow. It took even longer to get a tow truck. I was stuck with my wife and two young children in a not so good area of town where prostitutes and drug addicts were hanging out, but Fox and the 24 hour roadside assistance people acted like they could care less. My family spent over 3 hours before a tow truck came. The final insult was Fox charged me $7.99 per gallon for gas for a total of $99.88 when the van was towed back because it had 3/8 tank of gas. I could go on, but will finish my comments now.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The guy insisted we take out extra insurance that he said was mandatory in Orlando which I knew wasn’t but he said it was and we had to take it out so it cost us an extra $180 which I found out later it was optional.
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
The car type I requested wasn’t on the lot when pick up
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
Carro sin aire. No respetaron la oferta de easy car.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
A complete scam they bait and switch their customers. I rented a car and paid in full online, only to get to the counter and be told I needed an additional $60+ in charges. I will never rent from this company again, they are completely dishonest.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Stay clear of this place. Rude and you do not get what you pay for.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Waited over an hour for pick up at Orlando international. Had to call and ask if they were coming as it was advertised they pick up every 10 minutes. Many people standing and waiting. Long line up at counter, felt like they needed more staff. Car was perfect for what we needed
Read More >3.3 /10 Poor
Reviewed: Sunday, December 22, 2024
A worst experience and I had to wait more than an hour in line to get my turn.
The counter staff Jessy gave me a paper with lots of charges 100$.
She did not even ask me to add additional. I picked up car and I realized extra charges went back to speak to them .
Very bad experience staffs are rude and worst place .
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
For the price it was great - perfect size for our group - vehicle was older, dented, scraped and had stains inside, also window rubber would come down every time it rolled down - but it got us where we needed to be - Shuttle took a while, and was full but overall a good experience!!
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
The wait for puck up by shuttle was long and had to wait twice cause not enough room. The line to pick up was extremely long and took forever but for the price its expected.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Counter staff where great
Car wasn’t ready
Waited 2 hours after a 9 hour flight not ideal
Car was filthy
Car wasn’t in good condition
Car broke down ruining last 2 days of holiday
Car had poor brakes
Car was very noisy when opening rear doors
Price of car appeared to go up by £200
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was good but to basic, but overall everything works well
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
Check in was slow, and the gentleman at the desk was pushing unnecessary items on us. Such as additional insurance, and till pass that wasn't necessary. When we declined, he continued to try and sell us what wasn't needed. He came up with ridiculous reasons as to why we would need it. We still declined, and didn't need it. Wasn't able to use credit card without chip. Why? That's very ridiculous! Tha van had a low tire, as we began to drive away. Continued to get low as we drove, even after putting air in it.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Service at the Orlando location was very good as compared to other we have experienced. Car was ready for us.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car needed to be replaced...this took more than one phone call from the park rangers to accomplish this.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
Vehicle was dirty, unsafe (tires filled up too much), allignment terrible.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
When I usually rent a vehicle it is either brand new or just about brand new. This vehicle was a 2018 with 54,677 mi. The inside windows mirror and the outside windows and mirror were just plain filthy. I will have a hard time going back to a fox rental.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
very nice
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Every think was ok
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
There were extra charges in the process. I will not use this again
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
Car smelt of smoke, had a lot of dents and scratches. Had to pay £230 unexpectedly when the car was returned although there was no damage.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was dirty both inside and out. I do understand that for the price we paid that we could not expect the perfect car, but we received a car where the inside padding above the driver's side of the car door kept falling out.
Although I provided an international insurance cover on the day, I was sold another cover because the person at the counter gave my wife the impression that we were not at all covered and I had to take out another insurance on the day.
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
FOX Rent A Car made me wait one-hour and fifteen minutes because my vehicle was not available. They made me wait in the lobby and only when I approached them they made me wait longer until they completed the booking they were handling or I would have waited even longer. They were rude and not organized, a terrible experience.
Read More >
