2 /10 Poor
Reviewed: Sunday, December 22, 2024
Car was a disaster. Dirty, smelly, scrapped up, Poor maintenance, 2 tires needed 5-10lbs air each day. Counter staff unorganized, car turn around took almost 1 hr, and waited at airport for 1 hr to be picked up. Seats and interior so dirty we cleaned in ourselves and purchased blankets to sit on. Tank was near zero.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Joe in the office was really great, friendly and helpful. Watch out for add on to cost of car. Frustrating to find out you have pay for so many add ons
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Had to call 2 times and wait for ~1 hour for pickup. Drop off back to the airport was another 3 min wait. Not acceptable.
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
Registration attendant was rude and very pushy. Used fear tactics to intimidate clients to purchase excessive insurance. Did not give us clear directions as to where the car was on the lot. He seemed disgruntled due to the fact that we did not use his upgrades. Not good business. I am a seasoned business traveler and will not use your rental agency again. When we received the car the interior windows were dirty and parking tickets from your last client were still in the window.
Read More >4.3 /10 Average
Reviewed: Sunday, December 22, 2024
Worst customer service that I have ever experienced in my life.
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
The attendant was more interested in chatting than renting a car. There were two couples renting when we came in, waited over 40 minutes to get waited on. If I had not prepaid I would have left but did not want to fight over refund. Finally got waited on to find they made me get my insurance company to verify policy or they would not allow waiving of insurance. Tried to give me a compact car instead of full-size. Car had broken mirror and scratches on almost every surface. Told had to bring back full tank even though car was at 3/4 tank. Attendant did change that to bring back at 3/4 tank. Air conditioner (I think) made a gurgling noise off and on for all five days, limited cooling effect. Only good thing was it really made me happy to get home and drive my own car. Drop off experience was good.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Car was fairly newer. No issues with car itself. But the customer service at the location was horrid. We weren't the only ones who had issues. One family left and rented elsewhere. Horrible customer service, will never use this company again
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
We gave up after waiting an hour for a shuttle bus and because after several attempts to reach you, no one answered your phone. We never got the car! This terrible service is totally unacceptable.
Read More >4.3 /10 Average
Reviewed: Sunday, December 22, 2024
The staff refused to give me the car unless introduced a bank document or paid an extra $249 .
When I refused and asked for the manager she told me in would need to hold $1800 on my credit card to take the car. In had no choice. They also left me at the airport for 45 minutes in 99 F heat with a 4 year old.
The car stunk of cigarette smoke.
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
staff didnt provide similar cars even though it was mentioned in portal while booking and asked for extra charges.
Had to wait for 30 minutes while picking up car and people were shouting at the time of pick up car .
Car was dirty inside and out .
there was a TPMS error in the car which made me freak out through out the trip .
Read More >9.2 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely difficult to get ahold of anybody when calling phone number(either no answer or went dead after many rings).Shuttle pickup at airport took forever.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I was never picked up from the airport, charged for a rental that I never received. Each time I called the Orlando office, I was placed on hold and then eventually hung up on, then when calling back, no one would answer the phone. I had to call from a different number to get someone on the line to only be told that they canceled my reservation and I would not be given a refund. This was as of 7/11/2019. Today is 7/17/19 and I have yet to receive a response as to how and when I will be refunded. I contacted the person who referred me to them and advised them to cancel as well.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The car I was given was not road worthy. The plates were a year out of date and therefore result in a $35 on the spot fine each time the police are in view. The most appalling customer service I have ever experienced. I was in a hot room for 2 hours (after my transfer from the airport failed to show for an hour) and to top it off the rental company charged me knowingly and without my consent $140 for insurance that I already had which actually made my insurance null and void. AVOID AT ALL COSTS
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They are the worst hire company that I have ever used, you should consider taking them off your site.
Their shuttle bus took 1.5 hours to pick me up. When I picked up the car they told me that I either had to leave a deposit of $1800 on my card which I would not receive back until around 4 weeks after I dropped the car back off. The alternative was to pay them $390.00 to waiver this, this is the option I took. That fee was more than the rental fee it’s self. Absolute rip off.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Car was very basic (no central licking, windy windows etc). Counter staff at pickup very rude and said my credit card had expired, card actually expires at end of the month. This was not explained in any paperwork or at the time of booking. Tried to charge extra $400 so I could use my debit card. Eventually had to pay $1800 deposit on my works credit card. Another couple in the pickup location were having a similar problem and were also being charged lots of extra for their booking. Very dissatisfied with the customer service.
In contrast the drop off could not have been easier!
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
We waited very long for the shuttle van to pick us up at the airport and it took longer to pick up the car than other rental agencies because everything was hand written. The car exterior was ok, but the interior seats were heavily stained and pretty disgusting. We had to buy some towels to lay on the seats. The car also was completely out of windshield fluid with terrible wipers, so when it drizzled, it dirtied the windows and made it difficult to see. I had to buy and fill the windshield fluid tank. The car was also making loud noises from below, which was a little disconcerting. Having the paperwork computerized at pick up would have sped the process up some as well.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I did not receive a car. The shuttle bus never came to the airport. So because we waited so long I took my children to the hotel in a taxi. I tried to pick up a car but the following day i was told I could not unless I paid a full rental cost and that I had lost my original payment. I contacted your main office to see if this could change they told me the same. So I contacted my credit card company to pursue a refund as service was not provided!
Your poor service meant that for the first 2 weeks of a 3 week holiday I was without a car!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The window washing fluid was empty. Inside of the front windshield was dirty.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible.
We wait for more then 30 minutes on the airport to take the Van.
When we arrived at the counter to take the car, they try to sell me insurance, I said I didn’t want and they said it was mandatory.
I asked to cancel my booking they said ok, but they didn't give me any confirmation, I asked for just one email for confirmation and they said they couldn’t send. I tried to make a recording of the girl telling me that the booking was canceled, but she didn't want to talk, which makes me think they didn't cancel.
I need to took an uber to the hotel and lost 2 hours.
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
The wait was long..to pick up n drop off. 1st the shuttle driver picked up a person n dropped them off before taking us to get our rental which was unacceptable. Get to the counter the gentleman was not friendly it was three of us waiting one person working and the person ahead of me had issues,it was late n I was tired. the car needed maintenance hard to drive I think it needed power steering fluid. I dropped off n it was two workers n I waited 30 minutes to just to return a key n sign..The Staff was not very friendly nor helpful..but for the price I guess u get what you pay for.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
Customer service was awful and very unfriendly acted very put out. We were also charged 13 dollars a day more because I didn’t have the same credit card with me that was on file and what I had pre payed for. will never rent from y’all again.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
As always a great service, Allison was great accommodating my family in a good vehicle. Joe always with a big smile and ready to help us and to get us going fast.
Read More >3.3 /10 Poor
Reviewed: Sunday, December 22, 2024
The place was understaffed
Car wasn't clean, only tank full
hardly any automation, diagram of car on a flip chart and a signature asked
no hard copy of agreement given, was told all was sent via mail. if stopped by police would be an issue
same was true on drop off, diagram of car with a so-called check and signature. I was never sure if anything could've been added later.
staff said they could block max 2200 usd on my credit card but could save that option against a fee of 500 + usd. after a long flight, dark outside, exhausted, many like me went along just to get out of there
worst was next day when I was already in another city I discovered car wasn't cleaned, food remains and dirt on floor.
worst was wheels were all different make/model with one with a different specification ( see photos)
the front left tire was border line thread worthy. how a rental company can easily allow a car to be rented out is amazing.
Read More >3 /10 Poor
Reviewed: Sunday, December 22, 2024
1st vehicle had a malfunction error on dashboard. Waiting over 30 minutes to be served. Charged for gas that I shouldnt have been. Never received a closeout email or notified I will be charged; error was on the location as my car was switched and vehicle I drove off on had a quarter tank and I returned with more than half.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Getting shuttle to and from airport was guick. Staff very courteous and friendly. I had no problems. The car was clean and very nice. I would definetly recommend and use again on my next trip.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Me cargaron un servicio que no solicité y el servicio al cliente de Easirent no ha respondido correctamente.
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