Bad.

very nice

The guy insisted we take out extra insurance that he said was mandatory in Orlando which I knew wasn’t but he said it was and we had to take it out so it cost us an extra $180 which I found out later it was optional.

I didn’t realise we had to pick the car up off the airport so for future reference I wouldn’t book unless car was at the airport

Nice car service was ok but I didn’t realise third party insurance wasn’t included in the rental price & loads of hidden extras were charged wouldn’t recommend using them again. Should’ve known better but after a long haul flight it’s easy to get stung big time !!

The car and service @ Fox met our expectations. The agent tried to pressure us to sell us the Pass for the Florida tolls; she even said that there are tolls that do not accept any other form of payment. We found this to be untrue in our experience driving through a lot of tolls. We did not find the online extension of our rental user-friendly. It locks the fees and you can't opt-out. We tried calling and the wait times were excessive. All of this can be improved.

The car was great but they said standard insurance is not included , this is misleading and therefore not comparable to other prices as they wanted to add on lots more money for something normally included, everyone at the counters were complaining and being sold extra products , I would not use then again although the car was great ..