The first car I've got was broken.
Give them a credit they fond replacement car fast enough.
At the end got an additional 12% charge for... they are not sure for what.
Apparently they don't list all charges on the quote.
BE ADVISED!!!!!!!
The reception staff had a good attitude. Although we booked a Toyota, we got a Hyundai, but the car was new and served its purpose. The staff tried to sell us many additional items, but we only chose the i-pass at $9 per day. It's not cheap, but it is very convenient for toll roads. When we returned the car, we were charged an additional $180, which was more than half of our total rental fee (2300 RMB). Despite the staff's explanations about taxes and a few hours' delay in returning the car, we still felt unhappy. Taxes should be disclosed in advance or included in the rental fee. Additionally, for a few hours' delay, charging for an extra day should suffice.
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Got overcharged!!!!!!
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