Great Lakes Region and East Coast USA

Excellent

Car rental process was fast, service was good

The reception staff had a good attitude. Although we booked a Toyota, we got a Hyundai, but the car was new and served its purpose. The staff tried to sell us many additional items, but we only chose the i-pass at $9 per day. It's not cheap, but it is very convenient for toll roads. When we returned the car, we were charged an additional $180, which was more than half of our total rental fee (2300 RMB). Despite the staff's explanations about taxes and a few hours' delay in returning the car, we still felt unhappy. Taxes should be disclosed in advance or included in the rental fee. Additionally, for a few hours' delay, charging for an extra day should suffice.

The store promoted full insurance. Since it was my first time renting a car in the US, I bought the full insurance for 2 days due to concerns about accidents. However, the store didn't explain how to check for violations or how to pay for them.

Fast and convenient, with competitive pricing.