Search for ASIA CAR Car Rentals in Penang

Excellent and Honest. Highly recommended to rent car from them

William Sim

Malaysia

Reviewed: Thu, May 30, 2019

About ASIA CAR: 10.0 /10

I really need to comment the excellent customer service from this company Galaxy Asia. The counter staff speaks good English and explains every process to me clearly including the deposit which he swaps my cc and show me it's just for pre-auth. Reaching the car, he will also help to identify old marks to ensure i'm not responsible for it. I wanted to give tips for their excellent service but was rejected!

About QEEQ: 10.0 /10

Process is good

Mini | Perodua Bezza Guaranteed model

1 days rental

Relevant Reviews on ASIA CAR Penang Airport

Lawrence Christie

Malaysia

1 days rental

Reviewed: Thu, Feb 6, 2025

About ASIA CAR: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Shirley James

Malaysia

1 days rental

Reviewed: Sat, May 4, 2024

About ASIA CAR: 2.0 /10

Avoid renting from this company in Malaysia, called Galaxy Asia Car Central. Chinese car rental companies are all scams, and they bully Chinese customers. I picked up the car in Penang and returned it in Kuala Lumpur. I took a video of the car showing some scratches on the left front bumper when I picked it up. The staff said it doesn't matter since I had full insurance. When returning the car at Kuala Lumpur T2, the inspection was incredibly thorough, like a safety car scan. I've driven in many countries, but have never encountered such a meticulous return inspection. They even used a flashlight to check the undercarriage. It felt like a blatant scam. They claimed that there were new scratches on the left front bumper. I insisted it wasn't possible since I hadn't had any incidents. They checked my video and still claimed the scratches were new and demanded payment. I was furious, it felt like outright robbery. I told them even if it was my fault, the full insurance should cover it, and besides, I didn't cause those scratches. They insisted that I would have to pay first and get a refund after filing an insurance claim. Coincidentally, another car returned at the same time had the same issue with alleged new scratches on the undercarriage. This company clearly targets Chinese customers. In the end, since I had full insurance, they made a few calls and then said it was their mistake and the damage was originally there. We were at T1 terminal, but the car was at T2 and they refused to provide a drop service. Renting a car in Kuala Lumpur is the worst experience I have had worldwide. I will never come back to this country.