Firefly, Melbourne Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Firefly - Melbourne Airport Information, Car Rental Instructions & Policies

Address

TULLAMARINE AIRPORT

Telephone

0383129590

Pick-up Instructions

The Firefly - Melbourne Airport car rental location is in terminal

You can walk to the counter of Firefly - Melbourne Airport car rental.

The service is from Hertz, the business partner of Firefly. The counter is located in the airport. Please follow the guidelines of the airport and pick up the car at the counter. Between 10pm and 7am please bypass Terminal counters and go directly to car park office for vehicle collection.

Drop-off Instructions

Hertz counter is located on the ground floor of the At Terminal T1 T2 T3 Car Park. Please notice the sign called "Car Rental Return" and return the car at the car park. Any questions please call the branch.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:00	07:00 -23:00	08:00 -20:00	07:30 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 80 years old

Young Driver Fee applies at 20 - 24 years old with charge of AUD 16.5 - 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

To be confirmed

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 14.3/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 64.9/day

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island, Phillip Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed：
Fraser Island, Magnetic Island, Moreton Island, North Stradbroke Island, Daydream Island, Rottnest Island, Cockatoo Island, Tasmania, Bruny Island, Brampton Island, Horn Island, DayDream Island

Excess

Collision Damage Waiver Excess:

AUD 7000-8700

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Melbourne Airport

4.6 mi from Essendon Airport

11.9 mi from Melbourne City Heliport

Railway Stations

11.4 mi from Flagstaff Train Station

11.5 mi from Southern Cross Station

11.9 mi from Parliament Train Station

Hotels

Nearby PARKROYAL Melbourne Airport

0.2 mi from Holiday Inn Melbourne Airport

0.3 mi from ibis budget Melbourne Airport

Other Landmarks

12 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of Firefly Store Location

coordinates: -37.670578 144.850134

Guest Reviews

Total points： 8.2 / 10 Very good

Vehicle condition: 6.4
Vehicle cleanliness: 5.8
Spaciousness: 6.7
Counter staff: 6.2
Pick-up location: 6.8
Drop-off location: 6.8
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

R.Muhammad
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Car in good condition
Dislike: Every thing is ok
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M.Choong
Melbourne
9.6 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Polite and efficient staff!
Dislike: I think the scratches on the car should be fixed before handing over to new rentee.
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N.Talai Leausa
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Simple and easy!
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C.Chomprasop
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Firefly in Melbourne Airport (MEL) is partner of Hertz, please go to pick up Hertz counter.
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C.Tan
Melbourne
6.3 /10 Average
Reviewed: Sunday, December 22, 2024
I would appreciate if customer service would concentrate on doing her job rather than talking to her other colleagues while handling me. Its kinda rude & unprofessional! Wasted a lot of my time!
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S.M
Melbourne
7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The customer service at the counter of hertz was appalling to say the least by a staff member there when I questioned as to why I’m being charged a thousand dollars as a security deposit although on prior to picking the car I rang up and was told and confirmed it would be $100 when I asked to speak to the manager at the counter a woman by the name of Theresa jumped in to say she was the manager and couldn’t help and not even two minutes later a customer who was picking up a car walked back in complaining about why her vehicle is in an unclean state at the same time another gentleman walked in who worked for hertz and Theresa proceeded to ask him what she should do regarding the customer at desk complaining about the unclean vehicle at the time I knew I was lied to by Theresa that infact she wasn’t the manager on duty and had lied straight to my face and I then confirmed with the gentleman if he could clarify to me who the manager on duty is and proceeded to say it was him when I raised my issue about being lied to and about the security bond he then tells me that I don’t need to take the car if I don’t want the car gees what kind of customer service is that... then I caught Theresa writing nasty notes to the guy who was serving me and the minute she noticed I had picked up on what she was doing took the note flipped it over but it was to late as I had seen it and snapped a pic she was absolutely a horrible person to deal with no customer service whatsoever Even the gentleman that was actually serving me that was and processing my paperwork apologised to me on existing the car park he understood that how unprofessional it was for her to lie to me straight up to my face about her position His customer service was great and professional but felt like he could be intimidated by this Theresa lady I would seriously hate to work with a person of that nature Apart from the customer service received all was great but honestly I don’t think I would book again re herts
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A.Taylor
Melbourne
8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage
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S.Weber
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Since the transaction was thru Hertz, not sure that we actually dealt with anyone from Firefly. That being said, the entire process was seamless.
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J.Shah
Melbourne
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take. Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30. Staff was very friendly for pickup. Overall, very smooth and will rent again.
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C.LI
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Kind staff and convenient service.
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Nelson Jerry
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They charged me dozens of dollars for fuel, enough to fill an entire tank. Even worse, they inexplicably charged an extra 600 dollars for a one-way rental fee during the car exchange. If I hadn't checked the bill carefully, no one would have informed me. Extremely poor service!
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Meroy Longman
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They use the time difference to mislead and repeatedly push for car insurance purchases for profit. Multiple attempts to resolve the issue via phone and in-store visits resulted in constant evasions. Email customer service also did not respond. Very bad attitude.
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Madge Walter
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient
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Werner Bloomer
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was provided by Hertz. Service from big companies is always top-notch.
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