They charged me dozens of dollars for fuel, enough to fill an entire tank. Even worse, they inexplicably charged an extra 600 dollars for a one-way rental fee during the car exchange. If I hadn't checked the bill carefully, no one would have informed me. Extremely poor service!
They use the time difference to mislead and repeatedly push for car insurance purchases for profit. Multiple attempts to resolve the issue via phone and in-store visits resulted in constant evasions. Email customer service also did not respond. Very bad attitude.
“Great pricing on vehicles but some investing in customer relation training is highly needed”
About Firefly:7.7/10
The customer service at the counter of hertz was appalling to say the least by a staff member there when I questioned as to why I’m being charged a thousand dollars as a security deposit although on prior to picking the car I rang up and was told and confirmed it would be $100 when I asked to speak to the manager at the counter a woman by the name of Theresa jumped in to say she was the manager and couldn’t help and not even two minutes later a customer who was picking up a car walked back in complaining about why her vehicle is in an unclean state at the same time another gentleman walked in who worked for hertz and Theresa proceeded to ask him what she should do regarding the customer at desk complaining about the unclean vehicle at the time I knew I was lied to by Theresa that infact she wasn’t the manager on duty and had lied straight to my face and I then confirmed with the gentleman if he could clarify to me who the manager on duty is and proceeded to say it was him when I raised my issue about being lied to and about the security bond he then tells me that I don’t need to take the car if I don’t want the car gees what kind of customer service is that... then I caught Theresa writing nasty notes to the guy who was serving me and the minute she noticed I had picked up on what she was doing took the note flipped it over but it was to late as I had seen it and snapped a pic she was absolutely a horrible person to deal with no customer service whatsoever
Even the gentleman that was actually serving me that was and processing my paperwork apologised to me on existing the car park he understood that how unprofessional it was for her to lie to me straight up to my face about her position
His customer service was great and professional but felt like he could be intimidated by this Theresa lady I would seriously hate to work with a person of that nature
Apart from the customer service received all was great but honestly I don’t think I would book again re herts
About QEEQ:10.0/10
Booking platform was awesome love the point system which helps in reducing costs it’s a win win situation for both customer and business
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