GLOBAL rent a car - Munich - Airport - Franz Josef Strauss Information, Car Rental Instructions & Policies

Did not have available the car I booked. Why not? It was fully paid in advance with a fixed arrival time. One hour into my journey the car developed an engine running fault. It took 5 hours to source a replacement car through an alternative hire company with an additional EUR580 cost.

Counter staff was very unfriendly and we had to ask for every piece of information!!

Booked a Volkswagen but got a Renault. The car was in poor condition, the steering was off, and it felt unsafe.

The female staff member at Global Drive who assisted me was very unprofessional. I repeatedly asked her about full insurance, but her explanations were very vague. This ultimately cost me almost 400 euros extra.

Very good

1. Booked an automatic Golf on Zuzuche, total price was around 5600. At pick-up, they said only BMWs were available with automatic transmission, costing over 10000. 2. Rented car for a month but it had no spare tire and they didn't inform us. Resulted in a blowout en route to Rome costing much more. Towing fee was 150 euros, plus 480 euros for two new tires, which is unacceptable. 3. The actual rental company was small, and after the blowout incident, we called but no one answered and there was no roadside assistance. 4. The rented car had many small dents. During return, the inspector falsely claimed that pre-existing dents were caused by us. At pick-up, they acknowledged these were pre-existing but did not recognize it during return inspection. This left a bad impression.

Dollar's service is great, highly recommended!

I arrived in Munich at 5:30 AM and followed the signs to the car rental company. However, I learned they don't open until 6 AM. After they opened, I was ready to pick up the car, but the staff apologized and said they couldn't find the keys at the moment, so I had to wait. I had reserved an automatic car, but the rental staff asked if I could drive a manual and upgraded me to a BMW 116i. Since I had a meeting at 9 AM, I opted for the manual. Overall, the car was in great condition and it was very good.

The contract was for a Passat, but we actually got a Toyota SUV at the same price. Pleasant surprise!

Pickup and return were mostly smooth. However, after completing the paperwork at the counter, there was no one in the garage to inspect the car, and it took over half an hour to find someone. The car was in good condition with 2100M without any issues.

Overall, I am satisfied with the vehicle. Although I booked a Ford model, I received a Volkswagen POLO 1.4 instead. The car was nearly new (less than 30,000 km) and performed well for city driving and occasional uncomplicated mountain roads for two people. However, the staff at the pickup point were not very patient or friendly. Make sure to thoroughly check the car for any scratches and get them acknowledged on the pickup form. This time I noticed some scratches and had the staff sign to confirm. Additionally, there were very few staff members when returning the car, so I had to find someone myself, which could be improved. If vehicle options and prices are similar, I might reconsider choosing this company in the future.

The deposit was not pre-authorized; instead, 1000 euros was directly charged from my credit card, causing a loss of 1000 RMB due to exchange rate differences.

There's no counter at the airport. I met the staff in the parking lot; they were very responsible.

Unclear about what's included in the price, priced incorrectly

Arrived early in the morning, so car pickup and inspection was quick. Picking up the car an hour early costs an extra 10 euros.