Overall, I am satisfied with the vehicle. Although I booked a Ford model, I received a Volkswagen POLO 1.4 instead. The car was nearly new (less than 30,000 km) and performed well for city driving and occasional uncomplicated mountain roads for two people. However, the staff at the pickup point were not very patient or friendly. Make sure to thoroughly check the car for any scratches and get them acknowledged on the pickup form. This time I noticed some scratches and had the staff sign to confirm. Additionally, there were very few staff members when returning the car, so I had to find someone myself, which could be improved. If vehicle options and prices are similar, I might reconsider choosing this company in the future.
Did not have available the car I booked. Why not? It was fully paid in advance with a fixed arrival time. One hour into my journey the car developed an engine running fault. It took 5 hours to source a replacement car through an alternative hire company with an additional EUR580 cost.
About QEEQ:7.0/10
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Customer Service
except counter staff it was a great experience!
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