When I was taking car back, they did not work, so I put documents and keys in a post box. Was concern a little about checking cars and returning deposit.
Hello,
Very bad experience with Budjet Serbia!
While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office.
We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract.
After returning the car Budget send us invoice with charging additional 12Euro tax.
After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it!
We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand!
I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty.
I was shocked from service like this from big company like Budget.
I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ.
Thanks in advance,
Michael
Pretty good. They gave us a nearly new car with just over 4000 kilometers. However, it did not have a reversing camera. During the trip, we encountered a low oil level and had to add a liter of oil in Greece.
Because we had a lot of luggage, we rented a B-class car but were given an A180 instead. There wasn't enough space for our luggage; we had to place one suitcase in the back seat. The staff kept pushing us to buy insurance, but we ignored them as we had already purchased coverage in our home country. When picking up the car, they told us they had video evidence of the car's condition. Due to the hot weather and thinking Payless, being part of Avis, wouldn't have poor service, we took a quick video and left. When we returned the car, they directed us to park in a well-lit spot for inspection and found scratches. They denied having any video evidence. When we showed our video, they claimed it was too bright to see clearly and didn't accept it. Lesson learned: always thoroughly document the car's condition and take clear photos and videos. The temperature on the pickup day was 39°C, and it was too hot to be diligent. It seems Avis has a low rating for a reason.
The rental company forced me to purchase full car insurance without my knowledge and did not confirm that this was a reimbursable expense, which violated my personal interests.
Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia.
Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone.
This car rental company is relatively small. I booked to pick up the car at 8 AM, but the staff didn’t start working until 8:10 AM. The process took 40 minutes, and I was asked to inspect the car myself and take a video for my own records. The deposit will be refunded after a month. Overall, the rental experience was average, though the car's condition was okay.
Sport version with paddle shifters, good power, vehicle in good condition, no hidden fees, smooth communication, all scratches on the car were documented, so we don't need to worry. If you're still concerned, you can take another video yourself.
The staff at the Europcar desk and inspection personnel at Belgrade Airport were very friendly. Their English was clear and easy to understand. The car was almost brand new, having only driven over 2000 kilometers; we drove nearly 5000 kilometers. There was no push to sell insurance when picking up the car, and the return inspection was quick, then they said 'everything is ok.'
There were no hard sales pitches. They simply asked if we had bought insurance. When we said we already had, they didn't push further. The diesel car is powerful enough for uphill drives. The car was in good condition and relatively new. It was easy to drive. There were no staff present when picking up the car; you could just drive off yourself. During return, staff checked the car meticulously. The entire process was smooth, and the staff explained everything clearly. Now we are waiting for the deposit to be returned.
You can call for an airport shuttle anytime. The service attitude is very good, the speed is relatively fast, and the waiting time for the airport shuttle is about twenty minutes. No queues for car rental.
The store is right at the entrance of the building, offers free parking at the door, very attentive service, but the procedure is quite complicated as it usually is abroad.
The service was good and not pushy. It's clear that the staff is professional. The car was quite new, with only a little over 30,000 kilometers. The vehicle was in good condition. However, it seems this car is a lower trim? It didn't even have a backup camera.
Overall satisfied, but the damage assessment is too high. A very slight scratch costs 280 euros, plus service fees and other charges. Luckily, I bought the super insurance. But I haven't started the claims process yet, so I don't know if I can claim the full amount.
I booked an SUV, but was given a sedan on site. The trunk couldn't fit all my luggage, and I had to put it in the middle of the back seat, which seriously affected my travel experience!
On the first day of the rental, we had a flat tire and had to get it replaced. The rental company did not cover this and charged us for a new tire of the same brand plus an additional 30 euros as a so-called management fee. When picking up the car, we were only informed about the extra driver fee, but upon return, they also charged us a young driver fee for drivers under 25. Fees should be clearly communicated from the beginning.
The car pickup and return processes were convenient and fast. The staff carefully pointed out existing flaws when handing over the car. The return was very quick and not inspected in front of us, but after returning to our country, we received an email stating there were scratches and charged 240 euros. Fortunately, we had insurance, so there was no personal loss.
A local rental company, everything went smoothly for both pickup and drop-off. When picking up the car, I noticed a scratch that was not recorded, so I immediately informed the staff. They assured me that it was fine since they had taken photos. If I was asked to pay for it when returning, I could just show them the photos. During the return, they didn't check the scratches, only inspected the area under the trunk. Overall, it was very smooth.
The car was good. We drove over 1600 kilometers. When returning it, it was covered in dust, but the inspection was quick and efficient, comparable to major car rental companies. Very satisfied.
The experience was great, the staff was very enthusiastic, spoke good English, and the process was smooth. No additional sales pitches. The instructions were detailed and the vehicle inspection for both pickup and drop-off was thorough. We had full insurance, and during the return, the staff did a quick check and concluded as there were no significant issues.
Our 14-day self-driving trip in Serbia and Montenegro went very smoothly. The car was in great condition, and the staff at the store were very friendly. Highly recommended.
Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 1, 2025
Destination: Belgrade
When I was taking car back, they did not work, so I put documents and keys in a post box. Was concern a little about checking cars and returning deposit.
View moreFebruary 18, 2025
Destination: Belgrade
Ich habe noch 112€ bezahlt extra,und das ist sehr schade. Nie mehr
View moreJanuary 8, 2025
Destination: Belgrade
Excellent car hiring experience
View moreNovember 2, 2024
Destination: Belgrade
Hello, Very bad experience with Budjet Serbia! While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office. We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract. After returning the car Budget send us invoice with charging additional 12Euro tax. After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it! We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand! I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty. I was shocked from service like this from big company like Budget. I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ. Thanks in advance, Michael
View moreOctober 16, 2024
Destination: Belgrade
The van was specific to my requirement when doing the search
View moreJuly 31, 2024
Destination: Belgrade
Friendly attitude and high efficiency
View moreJuly 27, 2024
Destination: Belgrade
Pretty good. They gave us a nearly new car with just over 4000 kilometers. However, it did not have a reversing camera. During the trip, we encountered a low oil level and had to add a liter of oil in Greece.
View moreJuly 26, 2024
Destination: Belgrade
The service attitude was average; the staff were constantly on their phones.
View moreJuly 26, 2024
Destination: Belgrade
Pretty good overall. If you don't understand, the staff will proactively use translation software.
View moreJuly 25, 2024
Destination: Belgrade
Because we had a lot of luggage, we rented a B-class car but were given an A180 instead. There wasn't enough space for our luggage; we had to place one suitcase in the back seat. The staff kept pushing us to buy insurance, but we ignored them as we had already purchased coverage in our home country. When picking up the car, they told us they had video evidence of the car's condition. Due to the hot weather and thinking Payless, being part of Avis, wouldn't have poor service, we took a quick video and left. When we returned the car, they directed us to park in a well-lit spot for inspection and found scratches. They denied having any video evidence. When we showed our video, they claimed it was too bright to see clearly and didn't accept it. Lesson learned: always thoroughly document the car's condition and take clear photos and videos. The temperature on the pickup day was 39°C, and it was too hot to be diligent. It seems Avis has a low rating for a reason.
View moreJuly 24, 2024
Destination: Belgrade
The rental company forced me to purchase full car insurance without my knowledge and did not confirm that this was a reimbursable expense, which violated my personal interests.
View moreJuly 22, 2024
Destination: Belgrade
Excellent
View moreJuly 19, 2024
Destination: Belgrade
Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia.
View moreJuly 16, 2024
Destination: Belgrade
Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone.
View moreJuly 16, 2024
Destination: Belgrade
This car rental company is relatively small. I booked to pick up the car at 8 AM, but the staff didn’t start working until 8:10 AM. The process took 40 minutes, and I was asked to inspect the car myself and take a video for my own records. The deposit will be refunded after a month. Overall, the rental experience was average, though the car's condition was okay.
View moreJuly 15, 2024
Destination: Belgrade
Sport version with paddle shifters, good power, vehicle in good condition, no hidden fees, smooth communication, all scratches on the car were documented, so we don't need to worry. If you're still concerned, you can take another video yourself.
View moreJuly 14, 2024
Destination: Belgrade
Very quick, simple process, great service, and convenient return.
View moreJuly 9, 2024
Destination: Belgrade
Quite satisfied.
View moreJuly 7, 2024
Destination: Belgrade
The staff at the Europcar desk and inspection personnel at Belgrade Airport were very friendly. Their English was clear and easy to understand. The car was almost brand new, having only driven over 2000 kilometers; we drove nearly 5000 kilometers. There was no push to sell insurance when picking up the car, and the return inspection was quick, then they said 'everything is ok.'
View moreJuly 4, 2024
Destination: Belgrade
There were no hard sales pitches. They simply asked if we had bought insurance. When we said we already had, they didn't push further. The diesel car is powerful enough for uphill drives. The car was in good condition and relatively new. It was easy to drive. There were no staff present when picking up the car; you could just drive off yourself. During return, staff checked the car meticulously. The entire process was smooth, and the staff explained everything clearly. Now we are waiting for the deposit to be returned.
View moreJuly 4, 2024
Destination: Belgrade
You can call for an airport shuttle anytime. The service attitude is very good, the speed is relatively fast, and the waiting time for the airport shuttle is about twenty minutes. No queues for car rental.
View moreJuly 3, 2024
Destination: Belgrade
Satisfied
View moreJuly 1, 2024
Destination: Belgrade
The store is right at the entrance of the building, offers free parking at the door, very attentive service, but the procedure is quite complicated as it usually is abroad.
View moreJune 30, 2024
Destination: Belgrade
Great service, simple procedures
View moreJune 30, 2024
Destination: Belgrade
Excellent, very enthusiastic service
View moreJune 29, 2024
Destination: Belgrade
It's okay.
View moreJune 27, 2024
Destination: Belgrade
Satisfactory
View moreJune 26, 2024
Destination: Belgrade
Overall good, no problems with the return.
View moreJune 23, 2024
Destination: Belgrade
The service was good and not pushy. It's clear that the staff is professional. The car was quite new, with only a little over 30,000 kilometers. The vehicle was in good condition. However, it seems this car is a lower trim? It didn't even have a backup camera.
View moreJune 18, 2024
Destination: Belgrade
Great, the process was simple.
View moreJune 16, 2024
Destination: Belgrade
Overall satisfied, but the damage assessment is too high. A very slight scratch costs 280 euros, plus service fees and other charges. Luckily, I bought the super insurance. But I haven't started the claims process yet, so I don't know if I can claim the full amount.
View moreJune 15, 2024
Destination: Belgrade
The staff at the car rental company were very friendly. It was also rated the most popular car rental company last year.
View moreJune 13, 2024
Destination: Belgrade
Satisfied
View moreJune 9, 2024
Destination: Belgrade
I booked an SUV, but was given a sedan on site. The trunk couldn't fit all my luggage, and I had to put it in the middle of the back seat, which seriously affected my travel experience!
View moreJune 7, 2024
Destination: Belgrade
On the first day of the rental, we had a flat tire and had to get it replaced. The rental company did not cover this and charged us for a new tire of the same brand plus an additional 30 euros as a so-called management fee. When picking up the car, we were only informed about the extra driver fee, but upon return, they also charged us a young driver fee for drivers under 25. Fees should be clearly communicated from the beginning.
View moreJune 5, 2024
Destination: Belgrade
The car pickup and return processes were convenient and fast. The staff carefully pointed out existing flaws when handing over the car. The return was very quick and not inspected in front of us, but after returning to our country, we received an email stating there were scratches and charged 240 euros. Fortunately, we had insurance, so there was no personal loss.
View moreJune 2, 2024
Destination: Belgrade
It was okay.
View moreMay 26, 2024
Destination: Belgrade
There was only one person at the pickup location, but the attitude was good.
View moreMay 14, 2024
Destination: Belgrade
A local rental company, everything went smoothly for both pickup and drop-off. When picking up the car, I noticed a scratch that was not recorded, so I immediately informed the staff. They assured me that it was fine since they had taken photos. If I was asked to pay for it when returning, I could just show them the photos. During the return, they didn't check the scratches, only inspected the area under the trunk. Overall, it was very smooth.
View moreMay 13, 2024
Destination: Belgrade
The car rental company is quite good.
View moreMay 12, 2024
Destination: Belgrade
Good
View moreMay 7, 2024
Destination: Belgrade
Satisfied, especially with the pickup location in the city.
View moreMay 5, 2024
Destination: Belgrade
Satisfied
View moreApril 27, 2024
Destination: Belgrade
The car was good. We drove over 1600 kilometers. When returning it, it was covered in dust, but the inspection was quick and efficient, comparable to major car rental companies. Very satisfied.
View moreApril 26, 2024
Destination: Belgrade
The experience was great, the staff was very enthusiastic, spoke good English, and the process was smooth. No additional sales pitches. The instructions were detailed and the vehicle inspection for both pickup and drop-off was thorough. We had full insurance, and during the return, the staff did a quick check and concluded as there were no significant issues.
View moreApril 24, 2024
Destination: Belgrade
Our 14-day self-driving trip in Serbia and Montenegro went very smoothly. The car was in great condition, and the staff at the store were very friendly. Highly recommended.
View moreApril 19, 2024
Destination: Belgrade
The pick-up process was efficient. The charge for scratches and dents is high, but with insurance, it doesn't matter much.
View moreApril 19, 2024
Destination: Belgrade
The rental agent was very enthusiastic and provided detailed explanations.
View moreFebruary 18, 2025
Destination: Belgrade
Car was clean and nice, almost new.
View moreMay 3, 2024
Destination: Belgrade
Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.
View more