Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.

The staff's attitude was average. We had to drive to the company to get the green book for crossing the border. Why couldn't we get it at the airport rental location?

They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.

Overall satisfied, but the parking lot had no staff when returning the car; had to go inside to find someone.

Excellent service