26 Car Rental Brands at Belgrade Airport (BEG)

Reviewed: November 2, 2024

Hello, Very bad experience with Budjet Serbia! While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office. We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract. After returning the car Budget send us invoice with charging additional 12Euro tax. After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it! We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand! I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty. I was shocked from service like this from big company like Budget. I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ. Thanks in advance, Michael

Reviewed: February 26, 2024

Very satisfied

Reviewed: October 30, 2023

The customer service attitude was quite indifferent.

Reviewed: November 16, 2021

The service attitude was very poor, they did not resolve any issues, and we waited nearly an hour to pick up the car.

Reviewed: June 5, 2020

Although there was a language barrier, the staff always maintained a smiling service.

Reviewed: October 16, 2024

The van was specific to my requirement when doing the search

Reviewed: July 27, 2024

Pretty good. They gave us a nearly new car with just over 4000 kilometers. However, it did not have a reversing camera. During the trip, we encountered a low oil level and had to add a liter of oil in Greece.

Reviewed: July 19, 2024

Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia.

Reviewed: July 16, 2024

Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone.

Reviewed: July 7, 2024

The staff at the Europcar desk and inspection personnel at Belgrade Airport were very friendly. Their English was clear and easy to understand. The car was almost brand new, having only driven over 2000 kilometers; we drove nearly 5000 kilometers. There was no push to sell insurance when picking up the car, and the return inspection was quick, then they said 'everything is ok.'

Reviewed: July 31, 2024

Friendly attitude and high efficiency

Reviewed: July 15, 2024

Sport version with paddle shifters, good power, vehicle in good condition, no hidden fees, smooth communication, all scratches on the car were documented, so we don't need to worry. If you're still concerned, you can take another video yourself.

Reviewed: July 4, 2024

You can call for an airport shuttle anytime. The service attitude is very good, the speed is relatively fast, and the waiting time for the airport shuttle is about twenty minutes. No queues for car rental.

Reviewed: May 5, 2024

Satisfied

Reviewed: April 15, 2024

It's okay.

Reviewed: July 26, 2024

The service attitude was average; the staff were constantly on their phones.

Reviewed: May 26, 2024

There was only one person at the pickup location, but the attitude was good.

Reviewed: April 16, 2024

Satisfied, no pushy insurance sales. Although the car had over 100,000 kilometers, it was in good condition. Didn't have time to wash the car, but surprisingly no deposit was deducted.

Reviewed: July 22, 2023

Couldn't find the address. When abroad, we need to contact the car rental company immediately, not waste time looking for it ourselves. It wastes money and time if we can't find it. Customer service is terrible.

Reviewed: May 30, 2023

The staff was not present during business hours, had to wait.

Reviewed: July 26, 2024

Pretty good overall. If you don't understand, the staff will proactively use translation software.

Reviewed: July 4, 2024

There were no hard sales pitches. They simply asked if we had bought insurance. When we said we already had, they didn't push further. The diesel car is powerful enough for uphill drives. The car was in good condition and relatively new. It was easy to drive. There were no staff present when picking up the car; you could just drive off yourself. During return, staff checked the car meticulously. The entire process was smooth, and the staff explained everything clearly. Now we are waiting for the deposit to be returned.

Reviewed: June 30, 2024

Great service, simple procedures

Reviewed: June 29, 2024

It's okay.

Reviewed: June 27, 2024

Satisfactory

Reviewed: July 24, 2024

The rental company forced me to purchase full car insurance without my knowledge and did not confirm that this was a reimbursable expense, which violated my personal interests.

Reviewed: November 6, 2023

I already bought insurance on the platform, but the store made me buy it again when I signed the paperwork. It was unavoidable.

Reviewed: August 25, 2023

I booked an automatic SUV, but they gave me a manual 1.5-liter Mondeo. Avis, I'll never choose you again.

Reviewed: June 23, 2023

Great customer service

Reviewed: January 19, 2023

There were hidden charges, and the staff was generally unfriendly. I clearly stated in English that we already had full coverage and didn't need additional insurance. The staff member verbally acknowledged this, but the contract still included the car rental company's full insurance by default. I specifically clarified verbally, but faced with a contract full of incomprehensible terms, a long queue behind me, and an impatient staff urging me, I had no signal and couldn't even use my phone to translate the contract. Should I hold up the line to translate every word of the contract or just trust the verbal assurance and sign? The company takes advantage of such situations to add hidden insurance without any hesitation, and since I signed the contract, there's no way for me to contest it! The pickup and drop-off process were fairly smooth though. Besides the snow mountains, there is nothing interesting in Serbia. Don't go, it's a poor place.

Reviewed: July 16, 2024

This car rental company is relatively small. I booked to pick up the car at 8 AM, but the staff didn’t start working until 8:10 AM. The process took 40 minutes, and I was asked to inspect the car myself and take a video for my own records. The deposit will be refunded after a month. Overall, the rental experience was average, though the car's condition was okay.

Reviewed: July 9, 2024

Quite satisfied.

Reviewed: February 16, 2020

Pick-up: The storefront is quite noticeable, but the explanation of the provided documents was inadequate and the staff was impatient, just asking us to sign. The pick-up location is close to the storefront, in a large parking lot with cars from various companies, which made it a bit hard to find. Return: We returned the car early, and they said they would email us the invoice the next day, but we never received it.

Reviewed: October 10, 2019

The car rental company's counter was easy to find, the staff were friendly and provided detailed information, but there were a lot of people so we had to wait quite a while. After completing the paperwork and payment, we went to the parking lot to find a staff member in a green uniform who pointed out any existing damage on the vehicle before we signed off. You need to return the car with a full tank of gas, otherwise there will be additional charges. However, we were very dissatisfied with this car; the engine noise was unbelievably loud. Driving at around 20 mph, it sounded like driving over 100 in my own car, even with all the windows closed. Serbian drivers are very fast, so we naturally tended to accelerate, and at over 100 mph, the noise was unbearable. This was an extremely bad experience.

Reviewed: September 26, 2019

The location is very convenient, and the pickup process is quick.

Reviewed: August 31, 2019

The staff in Europe who checked the car were very impatient and unwilling to help us. We had to figure out all the details ourselves. When we asked questions, they responded lazily and incompletely. About four or five male staff members were huddled together, seemingly discussing my friend and me. Is it not allowed for two women to drive cars in this country? Very frustrating. The staff during car return was acceptable.

Reviewed: June 16, 2024

Overall satisfied, but the damage assessment is too high. A very slight scratch costs 280 euros, plus service fees and other charges. Luckily, I bought the super insurance. But I haven't started the claims process yet, so I don't know if I can claim the full amount.

Reviewed: June 15, 2024

The staff at the car rental company were very friendly. It was also rated the most popular car rental company last year.

Reviewed: March 8, 2024

The overall service was excellent!

Reviewed: February 23, 2024

The return inspection was so meticulous that it seemed they were deliberately looking for flaws. No other car rental company in other countries does this. There were two tiny marks that could be polished off with wax; they might have been there when I picked up the car. A normal person wouldn't see them without a magnifying glass. Luckily, I had insurance. Overall, I don't recommend this company.

Reviewed: July 15, 2022

Car had to many scratches which made pick up slower than expected and create unnecessary feeling that you might be charged for things you didn't do. Otherwise car was in excellent driving condition and was clean.

Reviewed: August 14, 2020

Pretty good!

Reviewed: June 8, 2020

Very dissatisfied with the arbitrary vehicle switch. I paid for a mid-size car but ended up with a compact one at the store.

Reviewed: June 5, 2020

Pick up the car yourself from the parking lot and inspect it yourself. Just take a video. The return inspection took 2 minutes without any fuss.

Reviewed: December 4, 2019

Acceptable

Reviewed: October 23, 2019

There was no car at the scheduled time, causing extra expense.

Reviewed: February 2, 2020

Quick pickup and return

Reviewed: August 8, 2019

The car had over 70,000 kilometers but still looked quite new inside and out. The staff service was acceptable.

Reviewed: April 28, 2019

The quote was in euros, but the actual charge was in local currency (dinars), making a profit on the exchange rate. While the airport exchange rate was 1:115 (euro to dinar), the car rental company charged 1:121, costing me an extra 30 euros, which is about 200 RMB. Additionally, the 35 euro border crossing fee and 5 euro per day per additional driver fee were quoted without tax, so an extra 20% tax was added. Ultimately, I paid 1000 RMB more than the quote.

Reviewed: October 25, 2019

It's okay.

Reviewed: October 1, 2019

There was no waste and no dirty car they said me your car is dirty. And they took 36 € they are lier.

Reviewed: August 17, 2019

Deposit amount disproportional with car class

Reviewed: July 14, 2019

sent us pictures of scratched car without any identification number and never replied on the request. Finally charged us for about EUR 150 for scratched front bumper ! interesting how should I had checked it before, on the kneels ?! unfair behavior to the customers, strongly DO NOT recommend.

Reviewed: July 13, 2019

We arrived on Saturday and the queue was extremely long to pick up the car, with only one person working at the pickup desk and another at the car park. The people in front of me in the queue had damaged their car and I ended up waiting almost 2h to get my car. But once I collected it, everything went fine. The drop off was on a Tuesday and it was very quick, as there was no queue, no one had any issues and two staff worked both at the desk and outside. I will use them again.

Reviewed: July 4, 2019

Border crossing to expensive and charged me for washing the car on return

Reviewed: August 2, 2019

A small rental company, which means almost no queues.

Reviewed: July 16, 2019

Fair price, added an extra driver for 5 euros per day for 5 days

Reviewed: February 18, 2019

The tire had a bulge and they refused to replace it, saying it wasn't a problem. What if I get a blowout on the highway? Safety is no small matter. I suggest avoiding this rental company.

Reviewed: June 21, 2018

The staff were very friendly and efficient. The process of picking up and returning the car went smoothly.

Reviewed: March 14, 2018

The staff at Enterprise were quite friendly, but since my credit card limit was insufficient, I was forced to buy additional expensive insurance.

Reviewed: July 18, 2018

Like: Car confirmed quickly, did what I had to.
Dislike: The price was a bit too high for the type of vehicle and very few automatic cars available.

Reviewed: May 18, 2018

Like: Friendly staff
Dislike: Pick up time