Portugal Car Rentals

I had a voucher that clearly stated: an automatic, compact car, like a Ford Focus, hybrid, and included SUPER CDW insurance. The staff insisted they didn’t have a hybrid car, and in addition, they gave me a smaller car. Later on, I discovered I had been given a car from the economy group. They also claimed I didn’t have SUPER CDW insurance, which I specifically booked in order to cancel the excess completely. The representative called the manager, who also insisted that this was what appeared in their system. He, too, insisted that they had no hybrid vehicles, and he also failed to inform me that I was being downgraded to a smaller car. Terrible service from an untrustworthy team.

Very satisfied

Excellent service, quick and straightforward car pickup.

Choosing Europecar for car rental in Germany was a great decision, and it turned out to be equally good in Portugal. I prefer avoiding complications, so I booked the basic insurance online and purchased full insurance on-site. If the car gets scratched in the parking lot, you don't have to worry since it's covered by the insurance. Returning the car was a bit tricky, as I had to circle around several times; the navigation was incorrect and I had to ask for directions. To find the return location, navigate to 'Arrival,' and you should see signs for 'Car Return,' or follow signs for 'rent-a-car.' Near the airport's arrival exit, there are fewer signs, so pay extra attention. If renting from an airport location, keep in mind that many lower-cost options might require a shuttle bus for pick-up.

This company is a complete scam. They make every effort to find issues during car return—even a small scratch on a plastic hubcap is considered an accident, and they charged 600 euros for it. It's clearly a deliberate attempt to overcharge.

They have the friendliest staff, very courteous and professional.

The perfecr car for exploring Madeira.

Satisfied, the car was in good condition and everything at the airport was very convenient.

Very satisfied.

Good

Very satisfied

It feels like fraudulent charges were involved. I chose this company because it seemed cheap, but at the airport, I couldn’t find the company’s shuttle bus or staff. I ended up on the shuttle of another company by mistake since they were located just next to each other on the same street. Their shuttle service was poor, and the staff who handled the car pickup process tried to upsell their own insurance for €370. Because I was confident in my driving skills, I didn’t buy it. However, in Malaga, Spain, while visiting Picasso's birthplace and art exhibition, the car parked in a normal parking lot was vandalized by locals, and the left side mirror was broken. I contacted the car rental company, and the staff advised me to call the police. With my poor foreign language skills, I tried calling the Spanish police twice, but they didn’t understand me and hung up each time as there were no Chinese-language services. Helplessly, I returned to Portugal. During the car return inspection, the staff told me that in addition to the broken left side mirror, there were scratches on the left wheel and damage to the tire. When I picked up the car, I followed the standard procedure and took photos of the car from all sides, including the front left, front right, back left, back right, and center. I carefully inspected areas like the bumpers and doors, but since the inspection was done indoors with poor lighting, I missed examining the tires and wheels. After taking the photos in front of the staff, I drove out of the parking lot and parked in sunlight to double-check the car. I noticed some minor scratches and informed the staff member who happened to come out. He told me the scratches were already noted on the car pickup form and assured me there was no need to worry. I didn’t inspect all four wheels or the rims in detail due to his assurance. However, at return, I was told that the damages, including the left side mirror, exceeded the €1,599 deposit I initially paid, which felt like a huge scam. Roughly calculated, the rental cost came out to €100 per day—ridiculously expensive. I hope other drivers who read my review won’t be misled by low prices. Small companies might have hidden traps waiting for you.

The staff were enthusiastic, but the condition of the car was slightly poor.

Klass Wagen would not accept my credit card for car hire without collision coverage as it only had my first name initials- they require full first name on the card however they were happy to take payment to include the cost of the insurance which was several times more than the cost of the rental without insurance. There was also a 20 Euro charge to drop off at the airport location which was different from pick up.

The car rental company is very clean and well-located. The staff is professional and provides excellent service.

Counter staff lady spoke English well and explained everything but was slightly dead pan. Offered to upsell with full insurance and also to a slightly better car, but not at all pushy. Explained tolls and previous damage to vehicle.

The rental company aggressively promoted insurance, and their service attitude was very poor if you didn't purchase it. I calculated the insurance cost from the rental company, and it turned out to be similar to what was offered by the third-party platform. It’s better to buy directly from the rental company in the future because you don’t even have to pay a deposit after purchasing it. I initially rented a Toyota hybrid to save on fuel costs, but they gave me an old Spanish-made car instead, claiming it was the same class.

Very professional and courteous

Very satisfied

The car model was upgraded for free, and it was a brand-new car with only 300km mileage in Lisbon. Major rental companies are located within the terminal, while local brands require a shuttle bus (operates every 20 minutes) to pick up the car outside the airport in a commercial area.

Satisfied.

Pickup and return were very convenient. The service was excellent, and explanations were clear.

The staff is fluent in English.

Very professional and standardized, no product upselling.

As always, the process was smooth, with a thorough and quick vehicle inspection.

Six months after the service ended, I received an email requesting payment for a driver's license translation fee (which I did not use). The email also included a blank driver's license translation document.

May be technically it is similar cars but when you booked Volvo xc60 “or similar” and get Citroen in the condition of dying old donkey it might be little bit disappointing.

Very satisfied, as always.

The car provided was relatively new and had good performance.

The person directing me to park caused me to scratch the car.

The trip was delayed, and cancellation was not allowed, forcing an unwanted expense.

The company's service is excellent, very convenient, and the staff is very friendly.

This is really the first time I've seen a rental company not trying to upsell anything. Impressive!

Satisfied

The deposit was high, and I was required to purchase additional insurance on-site. The return process was slow, resulting in overtime charges.

Very satisfied, excellent service, the experience was great.

Very satisfied, the English communication was smooth.

Very satisfied.

Car was fine

Very good, but the car's infotainment system is quite poor.

I had some problems with the seller trying to force the insurance and not wanting to accept my credit card as a deposit, but after a lot of effort it was resolved.

The store heavily promoted insurance and forced the rental of highway equipment.

A good company.

Excellent!

The car provided by the rental company was exactly the same as the one I booked.

Very good.

So far, very satisfied. Will leave further comments after the deposit is refunded. The car rental company provides excellent service.

Friendly people, great help

Apart from the incorrect pickup location, everything else was very satisfactory. The pickup location provided in the booking was wrong; the actual location is 200 meters ahead of the incorrect address, across a crossroad.

Já respondi "Além de me darem um carro que me pareceu inferior ao da imagem Ford Focus, o Citroën C3 entregue tinha +/- 80.000 km e tinha varias amolgadelas." Acrescento que o funcionário insistiu muito para fazer seguro quando já tinha um feito por vosso intermédio, alegando que vosso da Axa não era tão bom como o deles em termos de cobertura ,!