I was blackmailed into extra charges over 80 € for picking up the car out of hours and a diesel surcharge. I picked up the car exactly as specified in the rental agreement and didn't request a diesel in the first place. Goldcar told me it's the only car they have left so either I pay or leave. They are thieves.

Car exceeded expectations and staff was helpful, however internet was extremely slow delaying payment of security deposits

We had a terrible experience at goldcar the lady at the desk was very condescending and not helpful at all after a long period of time about the Amex and insurance she was not helpful in any way. We then needed a moment so we stepped out so me and my wife could converse about the insurance deal that goldcar staff was offering and the lady at goldcar canceled the booking without are consent then she did nothing to help as we had just arrived from Toronto. So we are very disappointed and for future reference will never use goldcar So we had to rent with someone else and was a much better experience

Annoyed by additional charges that weren't clear.

Should have been more transparent with extra charges on pickup

They have outrageous fees and add ons and you get stuck with last minute.