Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
December 18, 2024
Destination: Tromso
The car was good, got an upgrade for a 4WD car that was important because of the very bad weather conditions during the rental.
View moreNovember 25, 2024
Destination: Evenes
A very smooth booking process with clear options of selecting the vehicle as per your choice of vehicle and budget
View moreSeptember 25, 2024
Destination: Oslo
Mitarbeiter kompetent und hilfsbereit. Erwartungen des Fahrzeuges erfüllt.
View moreSeptember 25, 2024
Destination: Bodo
Yes, it did exceed my expectations. I thought I was getting a manual but the car was an automatic.
View moreSeptember 23, 2024
Destination: Bergen
Very good
View moreSeptember 9, 2024
Destination: Tromso
Perfect. Only after the drop off you find it difficult for o carry your luggage and o the departure area. Cars should have facility to connect the airdrop navigation system at these times.
View moreAugust 25, 2024
Destination: Trondheim
Drop off in Bergen was also a bit confusing only because Europcar doesn’t have an office in the rental car center. They do have clearly marked section to leave car though. You go into the airport and drop the key into an automated machine box. There is a staff member there but busy handling the long line of pickup customers. No chance to ask questions about the toll fees, etc. You just have to trust. There is no real expectation setting here.
View moreAugust 16, 2024
Destination: Bergen
Easy pick up process and friendly staff
View moreJuly 29, 2024
Destination: Oslo
The car was in great condition, but it took nearly an hour to pick it up, probably due to the peak season.
View moreJuly 24, 2024
Destination: Leknes
Very good
View moreJuly 22, 2024
Destination: Sandefjord
The staff was very friendly and had a great attitude.
View moreJuly 21, 2024
Destination: Evenes
Rented two identical cars at the same time, but the deposit was 3000 NOK for one and 8000 NOK for the other. When I asked the staff why, they said they randomly entered a price. How can this job be done so arbitrarily? It seems like there are a lot of shady practices! The car was a Suzuki version of the RAV4 with 18,000 km on it, which is relatively new. There were noticeable scratches on the right side, and both the exterior and interior were not very clean. Overall, just average!
View moreJuly 21, 2024
Destination: Oslo
The staff is professional and efficient.
View moreJuly 20, 2024
Destination: Stavanger
Excellent service! Our flight was delayed, but the staff waited for us after hours.
View moreJuly 20, 2024
Destination: Bergen
Booked a Toyota sedan, got upgraded to an SUV, the car was in excellent condition, and the rental and return process was convenient and quick.
View moreJuly 18, 2024
Destination: Tromso
Satisfied
View moreJuly 18, 2024
Destination: Oslo
차가 예약한거랑 달랐습니다 금약도 예약한거랑 틀렸습니다
View moreJuly 16, 2024
Destination: Oslo
Very satisfied with the enthusiastic, friendly, and proactive service. It was very pleasant.
View moreJuly 16, 2024
Destination: Bergen
When we arrived in Bergen to pick up the car on June 7th, we had already paid for the entire rental cost beforehand. Upon arriving at the rental office, they claimed we hadn't paid. Being abroad, it was very inconvenient to contact the rental company, not to mention the expensive phone charges. This delay cost us over two hours, and we had to pay extra for the rental. Such a mistake by the rental company caused significant issues for our team. After our trip, we requested a refund for the extra charges, but they required numerous documents. It took a month to finally get our refund. In the future, we won't use such intermediary platforms for international rentals. There are plenty of rental companies at the destination, and renting directly won’t have any issues.
View moreJuly 16, 2024
Destination: Bergen
On June 7th, when we went to pick up the car in Bergen, we had already paid for the entire rental before our trip. However, when we arrived at the rental office, they claimed we hadn't paid. Being abroad, it was inconvenient and expensive to contact Zuzuche, leading to over two hours of delay. We ended up paying the rental fee again. This mistake by Zuzuche caused significant disruption to our team. After our trip, when we requested a refund for the overcharged rental fee, we had to provide various documents and only received the refund a month later. In the future, we won't use intermediary platforms like Zuzuche for overseas rentals. Many rental companies are available at the destination, and renting directly will avoid such issues.
View moreJuly 16, 2024
Destination: Kristiansund
Hertz is overall pretty good. The car pick-up process is not complicated, and returning the car just involves handing over the keys.
View moreJuly 16, 2024
Destination: Oslo
Very good
View moreJuly 14, 2024
Destination: Bodo
Very satisfied, I received a brand new Yaris Cross.
View moreJuly 14, 2024
Destination: Bergen
The car was not full of gas when picked up.
View moreJuly 14, 2024
Destination: Oslo
Efficient
View moreJuly 14, 2024
Destination: Oslo
Overall service was standard. The staff was detailed and enthusiastic, explaining patiently and using a translation app for communication.
View moreJuly 13, 2024
Destination: Trondheim
Very satisfied
View moreJuly 13, 2024
Destination: Stavanger
Very satisfied, efficient service
View moreJuly 13, 2024
Destination: Aalesund
Highly satisfied, the parking lot is easy to find. Thanks to previous customers' reviews, it was easy to locate and everything was perfect.
View moreJuly 12, 2024
Destination: Bodo
Very satisfied
View moreJuly 12, 2024
Destination: Stavanger
Very satisfied.
View moreJuly 11, 2024
Destination: Oslo
Reliable big company
View moreJuly 11, 2024
Destination: Evenes
Very satisfied, the car pickup and return process was very easy.
View moreJuly 11, 2024
Destination: Oslo
The car was very, very new, even with some protective films still intact. It handled mountain roads really well. The Bluetooth and phone holder were perfect!
View moreJuly 11, 2024
Destination: Evenes
Excellent, I've rented from Avis many times.
View moreJuly 8, 2024
Destination: Bergen
Picking up the car was incredibly easy. With just the rental slip and driver's license, we got the car. The car was in great condition, with only about 10,000 kilometers.
View moreJuly 7, 2024
Destination: Oslo
The vehicle was in good condition. Service staff at pickup location were friendly. Email query prior to booking was quickly answered. No complaints!
View moreJuly 4, 2024
Destination: Bodo
Very satisfied
View moreJuly 3, 2024
Destination: Oslo
The service was good.
View moreJuly 2, 2024
Destination: Oslo
Excellent service, very good
View moreJuly 1, 2024
Destination: Bodo
The rental process was quick. Signed the contract and gave a credit card authorization for the deposit, then got the keys and picked up the car.
View moreJuly 1, 2024
Destination: Oslo
Satisfied
View moreJuly 1, 2024
Destination: Evenes
Convenient pickup and return, quite satisfied
View moreJune 27, 2024
Destination: Stavanger
Excellent
View moreJune 25, 2024
Destination: Oslo
Excellent
View moreJune 24, 2024
Destination: Oslo
The staff were very patient and had a great service attitude.
View moreJune 24, 2024
Destination: Bergen
Overall service was excellent, with no extra sales pitches or gimmicks. The car was upgraded.
View moreJune 24, 2024
Destination: Tromso
The service attitude was great and they were very efficient.
View moreJune 22, 2024
Destination: Bergen
The scheduled pickup time was 1:30 PM. The Hertz staff delivered the car at 1:25 PM, so we couldn't get the car before then. The staff waited until we successfully picked up the car before leaving.
View moreJune 21, 2024
Destination: Stavanger
The process is unbelievably simple.
View more