Since I picked up the car in the morning, there was no one at the counter. Using the self-service pickup was a bit tricky. The staff's service attitude was great, but self-service pickup can be difficult if you don't speak English, so be aware.
Terrible experience. When picking up the car, they said there was a problem with my credit card and denied the rental. It took over three hours and was a waste of time. In the end, it turned out their POS machine had an issue. My credit card had no problems and worked perfectly for transactions everywhere in Tromsø.
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