Arrived on time to pick up the car but was informed there were no available vehicles, nor any alternatives. No solution was provided, and it was unclear how long the wait would be. The company simply ignored the issue. Many others at the location faced the same problem, raising suspicions of severe overbooking.
There were many people in line. It's recommended that one person handle the car rental procedures while others wait for the luggage. The service attitude was great, and self-service car pick-up was very convenient.
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