Canada Car Rentals

The staff at the counter was very very good . Puneet Kaur was the staff on duty . Extremely courteous and well behaved.. Performed her duty beautifully

All are good But the car insurance was not covered by credit card Budget was covered and no need to buy insurance

Busy car dealership that also rents cars.

Like driving a brand new car. Was offered a choice of vehicles when I collected the car. Fast friendly service with a smile, no hard sell.

They always try to upsell you into a different car to the one that was booked.

Easy and smooth collection. Helpful staff. Nice little Toyata Corolla. Would recommend Hertz & QEEQ.

Nickel

J'ai loue la voiture en ville et ils etaient tellement en retard que jai finalement ete la recuperer a l'aeroport directement, heureusement que quelquun a pu me dposer

Everything went so smoothly

Car was perfect, lovely to drive

Car was fine for our use

Staff was perfect and car was brilliant

Great customer service on collection and drop off.

Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!

Attente un peu longue pour la prise du véhicule. Attribution dans l'ordre d'arrivée. Mais nous avons bénéficié d'un surclassement et nous avons pu avoir le véhicule bien plus tôt que l'heure prévue.

it was a pleasant surprise as they had upgraded the car. it took only 10-12 minutes picking up the car. the staff at the counter were super nice.

The staff member who gave me the vehicle was relatively unbothered about customer service and just went through the motions. Often mumbling through terms and conditions and in particular any additional damage waivers, despite me taking out a full policy through QEEQ so the thrifty policy was not needed.

A good hire with very good service.

予想通りの車だった。ランクアップしてもらえたら嬉しかった。ただ、車の状態は特に問題なく走れた

Worked as expected

車は非常に良い状態でした。

car was new which is great and there are options to choose from too

All ok

The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.

I don't know if it's Dollar or Qeeq that's to blame but one allowed us to book a car that we were then told we would not be able to hire because it didn't have snow tyres. Given our rental was covering 1st Oct onwards and it is law in the parts of Canada we were in that snow tyres are on the car from 1st Oct I think it's unacceptable to rent someone a car that isn't legally drivable. We had to pay an extra £90 at pickup that we were not anticipating. This isn't really acceptable.

Very good budget car hire

運転しやすい小さな車がよかったのですが予約したより大きな車で運転しづらかった。 ガソリンが満タンには入っていなかったのですが英語が苦手で説明できないので泣き寝入りしました。

Need to be more clear on the GPS device. It’s offered in the original quote so we expected to at least have an option to get one. At pick up no option was given to use a portable GPS device. Our only option was via an app on our Mobile phone device. When travelling we don’t always want to use our data roaming on our phones so a portable device is useful. Nowhere in the quote that it said it was not available. Was an issue at the start when no options given

The guy at pickup was in a rush... He asked me for a 1k deposit for tickets and tolls, whrn I asked about it he just told me that and I had to ask him to please explain if I'm paying for it... He was a little too unenthusiastic... I didn't like that. Other than that, the service is ok.

今回、Alamoでレンタルした車は、清潔感があり、外観や内装の状態が非常に良好でした。カウンターの場所も空港内で分かりやすく案内されており、手続きもスムーズで待ち時間が短く快適なスタートを切ることができました。返却手続きも非常に迅速で、スタッフが車両の状態を確認し、短時間で完了しました。特に、スタッフの対応が親切で質問にも丁寧に応じてくれた点が印象的でした。

The quote I was given for the hire didn’t match what I was charged- I was charged more. When I queried this at pick up I was told it was probably the taxes. It clearly states on my paper work the amount I should pay at the counter and it doesn’t mention anywhere that taxes need applying. I do feel this is wrong as there was a clear list of what was and wasn’t included. Very misleading and disappointing especially as 2 weeks hire cost me more than 3 week hire from Hertz on the west coast.

Just disappointed on not supplying a vehicle with a sat nav.

Had to wait at the terminal as the staff had issues with entering the details of a uk license ont othe system & asked us to return to the airport in the morning to sort out. They also paid for our taxi back to our accomodation. We were then also given a free upgrade so i have no complaints about the process.

Great service and clear communication from Zaharia (guy from India or Pakistan) - very charming and smooth service

Hidden charges (out of province fee of $50 per day / rental car insurance fee of $10 per day) plus others more than doubled the initial hire fee. Terrible & deceitful tactics designed to gauge the customer without any other option really of changing to another provider. NEVER USE AGAIN!

Not at all

It was a surprise to discover that the car I had carefully chosen was not available, I am not a car expert - and when alternative cars were offered that I had never heard about - and discovered that they were either too large or consumed too much fuel (compared to the one I was hoping to pickup) - I wished that Alamo had a option for the people waiting in the disorganised queue for 90 minutes to see a list of cars online they could see were available and reserve them … because this would Surely have reduced the length of time to process people (it seemed painfully slow).

Was simply perfect.

All met our expectations, straight forward process.

The price quoted was not what I was charged. Alamo claimed qeeq made a mistake

Would use again

Friendly helpful staff at pick up. Was perwarned that drop off was closed, but easy to find key drop.

Prices are bit higher. Overall good experience..good services...well behaved well managed.. Thanx...

Very poor service at pick up, car wasn’t even at the location for the agreed 12.00 pick up. No apologies given was told to go and get a coffee and come back at 12.15. The manager, Khalid, was argumentative and told me it was normal to wait an hour implying I was lucky to get it when I did.

Budget was great. We had tried to book through them initially but each time we went back to the site the price had gone up. Went through qeeq and got a good price for what we wanted.

Easy and helpful

No issues

The car was a Hyundai Tucson, but it almost similar to a Toyota RAV4 The waiting time at the meeting place (Viscount station) was more than 40 minutes. If there is no luggage, it is much faster to reach the place on foot in approximately 15 minutes. The staff does not want to admit that the insurance policies were not bought from them, they did not give the car without buying additional insurance from them! They also charged extra for after-hours car pick-up despite the fact that I arrived at the meeting place on time. The tank was only 2/3 full. The difference is not reimbursed for returning the car with a full tank.

Excelente servicio !!

Counter staff/owner was great!