Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
October 10, 2024
Destination: Vienna
All was very good. Smooth conduct by counter staff and very well managed.
View moreOctober 2, 2024
Destination: Vienna
Over the counter security hold was 1500 euro which was more , secondly the counter insurance was way higher so it’s best to purchase online at QEEQ
View moreAugust 25, 2024
Destination: Salzburg
I will never use them or book with you ever again
View moreJuly 31, 2024
Destination: Vienna
There were some issues during the car pickup, but the staff were very patient and helped resolve the problem. Thanks to the team!
View moreJuly 31, 2024
Destination: Vienna
The car was great, included highway fees, and the return process was quick.
View moreJuly 31, 2024
Destination: Vienna
Pretty good
View moreJuly 30, 2024
Destination: Vienna
We had to wait a little at the arrival hall as the add car agent was with another client. Other than that everything was quite smooth.
View moreJuly 29, 2024
Destination: Vienna
High efficiency and good service.
View moreJuly 25, 2024
Destination: Vienna
Following the signs, it was easy to find Parkhaus 4 where the car rental company is located. Dryyve is a smaller player compared to Avis, Hertz, and Europcar, and their counter is at the very end of the hall. The good thing is that there was no queue. Note that only basic insurance is included, but they weren't pushy about selling extras. However, they didn't print my contract at first and had to get someone else to reprint it later. I was not very satisfied with the car they gave me—a worn-out Citroën C4 with Hungarian plates and 50,000 kilometers on it. The car was dirty, with dead insects on the headlights. The trunk can fit two 28-inch and one 20-inch suitcases, which is quite spacious. When you switch to sport mode, it performs OK on the highway and doesn't feel unstable at 150 km/h.
View moreJuly 25, 2024
Destination: Vienna
What's impressive is that the preauthorization refund was processed very quickly, refunded the next day.
View moreJuly 24, 2024
Destination: Vienna
Hungarian rental company, overall cost-effective
View moreJuly 24, 2024
Destination: Vienna
Very satisfied
View moreJuly 23, 2024
Destination: Salzburg
The car rental process was very efficient and smooth.
View moreJuly 22, 2024
Destination: Salzburg
The car was an upgrade from the category we had booked and was very new and clean.
View moreJuly 22, 2024
Destination: Vienna
Satisfied
View moreJuly 19, 2024
Destination: Vienna
My credit card had issues and they wouldn't accept a cash deposit, so they refused to rent to me. Since it was prepaid, I ended up wasting the rental fee.
View moreJuly 17, 2024
Destination: Vienna
When renting, they greeted us with a smile and said they could help with any issues. However, when a problem actually arose, they said they do not provide that service and charged an additional service fee starting from 100 euros.
View moreJuly 17, 2024
Destination: Vienna
The staff greeted us with smiles when we rented the car, and they were willing to help with any issues. However, when problems actually arose, they said those services were not provided and we'd need to pay an extra service fee starting at 100 euros.
View moreJuly 14, 2024
Destination: Salzburg
Very good
View moreJuly 14, 2024
Destination: Salzburg
Overall satisfied
View moreJuly 13, 2024
Destination: Vienna
Satisfactory
View moreJuly 12, 2024
Destination: Vienna
Had to wait a while after calling before getting picked up, but everything else was quite satisfactory.
View moreJuly 6, 2024
Destination: Vienna
Excellent service
View moreJuly 6, 2024
Destination: Vienna
Great service attitude, the vehicle is very new, and the instructions are clear.
View moreJuly 4, 2024
Destination: Vienna
I was not clearly made aware in advance my booking was with Autounion. Missed initial collection at airport, pick up driver did not use our names. We were directed to wrong car and car we got had several dents and marks, not great condition externally. On drop off large Q of people and no one from Autounion speaking to tell us what was happening. Hard to park car due to busyness (cars everywhere) Once I approached a staff member they just took the keys and said that was car returned. No check on car made and no confirmation given on deposit refund. When I asked our return driver to airport they didn't no the refund procedure. Office tucked away round back of block all in all just didn't feel very professional.
View moreJuly 2, 2024
Destination: Vienna
Average. The staff is not friendly to Chinese people.
View moreJune 28, 2024
Destination: Vienna
Good
View moreJune 23, 2024
Destination: Vienna
The waiting in the counter desk was very long (around an hour) but the rest was just great.
View moreJune 22, 2024
Destination: Vienna
The service attitude was excellent.
View moreJune 19, 2024
Destination: Vienna
Too many hidden charges, including an extra 1000 RMB for crossing borders. Daily limit of 100 kilometers, and minor collisions are at your own expense. It's worrisome, and the return inspection is very strict, even dust is considered scratches, but overall it's okay.
View moreJune 12, 2024
Destination: Vienna
All paperwork was complete.
View moreJune 10, 2024
Destination: Vienna
Thanks for the upgrade
View moreJune 6, 2024
Destination: Vienna
The car provided was different from the one in the order. They kept pushing insurance at the time of pickup and didn't inform about toll fees. After returning the car, I got a fine without any email notification and they directly charged my credit card a high processing fee, which didn't match the total amount. Be cautious!
View moreJune 4, 2024
Destination: Vienna
The service from the staff was excellent. We had six checked bags, two carry-ons, and two backpacks. The staff helped us load them into the rental car and also assisted with unloading them when we returned the car, even taking them to the shuttle back to the airport. It's a good idea to have some small gifts or cash for tips ready.
View moreJune 3, 2024
Destination: Vienna
Good.
View moreJune 3, 2024
Destination: Vienna
Personalized delivery, excellent service
View moreJune 2, 2024
Destination: Vienna
It's acceptable.
View moreJune 1, 2024
Destination: Vienna
Very satisfied. They offer a free second driver, have a warm and personable attitude, and are easy to communicate with. The vehicles are mostly economy class. The owner is a young Hungarian entrepreneur who is very considerate of his customers.
View moreMay 28, 2024
Destination: Vienna
Satisfactory
View moreMay 26, 2024
Destination: Vienna
Amazing staff
View moreMay 20, 2024
Destination: Vienna
No waiting in line, the service staff explained everything clearly, and the handover was incredibly smooth.
View moreMay 16, 2024
Destination: Vienna
Easy pick-up and drop-off process
View moreMay 15, 2024
Destination: Vienna
Overall service was good.
View moreMay 8, 2024
Destination: Vienna
The process is quite simple, and handling accidents doesn't take too long.
View moreApril 25, 2024
Destination: Vienna
The service attitude is very good. The car rental desk clearly lists the prices for various services, such as an additional driver for 24 euros and travel to other countries. Communication is very convenient.
View moreApril 24, 2024
Destination: Salzburg
When returning the car, there was no paperwork signed or report given. After returning home, I received an unidentified charge of EUR404 on my credit card. Rental company failed to contact the car rental service successfully and after two weeks, there was no proactive follow-up to get the report. The car rental service or the rental company might be involved in fraudulent activities.
View moreApril 15, 2024
Destination: Vienna
Be cautious about fines when renting a car in Austria. At the counter, I confirmed with the staff whether I needed to buy a road ticket. The lady at the counter said it wasn't required within the country as it was all included. However, I still ended up being fined nearly 200 euros for a road ticket and handling fees.
View moreApril 5, 2024
Destination: Vienna
It's okay
View moreApril 2, 2024
Destination: Vienna
Quite good, efficient service. The return instructions are printed out for renters to take along. No extra insurance is pushed.
View moreApril 1, 2024
Destination: Vienna
Their attitude was great, they helped me with my luggage, and I even gave them a tip, haha.
View more