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Last updated on: April 24, 2025
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27 Rental Locations
Pickup
You will be met in the arrival hall by a representative from addCar with your name on a board; shuttle service to Office
Telephone
+385956600220 / +385956600220
8.7/10 Very good
300+ ratings, 1 reviews
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Closed
Pickup
Meet and greet service. Upon arrival, please call +385 95 11 77 222. A Green Motion representative will pick you up at the exit in arrivals terminal.
Telephone
+385951177222
8.7/10 Very good
500+ ratings, 0 reviews
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Closed
Pickup
SHUTTLE SERVICE: Clients need to call the office +385 99 5399 818 for a free shuttle to pick them up. Standard call, WhatsApp and Viber +385 99 5399 818 available. Flight number is mandatory for all reservations.
Telephone
+385995399818
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Employees of the rent-a-car branch wait for you at the "arrival" area and transport you with shuttle transport to the branch.
Telephone
+38598644476
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Located near Rent a car counter in the airport terminal.
Telephone
+385993669827
8.5/10 Very good
200+ ratings, 0 reviews
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Closed
Pickup
Upon arrival, please call the below mentioned location number for pick up instructions and how to get to a shuttle zagreb airport(zag): 00 385 99 3600 683
Telephone
+385993600683
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Meet and greet service. Upon arrival, please contact us at +385 99 5936452 (Whatsapp, Viber work as well) and AutoUnion representative will pick you up at the Kiss & Fly area within few minutes.
Telephone
+385995936452
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
The store is located in the airport area, please follow the Airport Guide to walk to the store for picking up the car.
Telephone
+38514562635
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Rental office is located in terminal. Shuttle service is not required. Serviced by Enterprise Rent A Car.
Telephone
+385993824785
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Please proceed to the SIXT rental desk to pick up your car. The branch is located in the arrival hall in the main building.
Telephone
+385916199924
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Serviced by Hertz Car Rentals.
Telephone
+38598469226 / +38598469226
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Telephone
+38598469226 / +38598469226
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Meet and Greet service. A Surprice representative with a signboard will meet you at the arrival hall. Please call 00385996666696 if you need assistance
Telephone
+385994444282 / +385914444253
8.5/10 Very good
300+ ratings, 1 reviews
View details
Closed
Pickup
The store is located in the airport area, please follow the Airport Guide to walk to the store for picking up the car.
Telephone
+385 98231089
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
The Budget rental counter is located within the arrivals hall of the airport.
Telephone
+38514404247 / +38516265193
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Terminal rental counter and pick-up;Our rental counter is located in the Arrivals Hall.
Telephone
+38514404247 / +385914854680
Pickup
Inside the airport building.
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Telephone
+38513885809
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Telephone
+385993600683
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Indication Meeting Point: FREE MEET & GREET PICKUP SERVICE - Kindly contact Goldcar's shuttle service number +385 99 360 0774 (available on Whatsapp, Viber, or mobile network) and once you have successfully claimed your luggage, proceed to the “Kiss and Fly” area (1st FLOOR – follow the sign for “departures”). Goldcar pickup service van should arrive within 10 mins at “Kiss and Fly” area. Goldcar suggests that you wait near the escalator at 1st FLOOR.
Telephone
+385993600774
8.5/10 Very good
200+ ratings, 1 reviews
View details
Closed
Pickup
Please follow the airport's Rent a Car signs to the airport rental car center
Telephone
+385993484020 / +385956582135
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Please follow the airport's Car Rental signs to the airport rental car center
Telephone
+38598485900
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Meet & Greet: a representative will be waiting for you outside of the terminal, please provide us with your flight number or please call to collect the car once you land.
Telephone
+385989840840 / +385994840010
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
Proceed to Rent a Car area in the airport.
Telephone
+38598469226
8.4/10 Very good
200+ ratings, 1 reviews
View details
Closed
Pickup
Rental office is located in terminal. Shuttle service is not required. Serviced by Enterprise Rent A Car.
Telephone
+385993824785
8.1/10 Very good
200+ ratings, 1 reviews
View details
Closed
Pickup
The store is located in the airport area, please follow the Airport Guide to walk to the store for picking up the car.
Telephone
+385 98231089
8.1/10 Very good
400+ ratings, 1 reviews
View details
Closed
Pickup
Rental office is located in terminal. Shuttle service is not required.
Telephone
+385993824785
AVIA
8.5/10
Alamo
8.8/10
GREEN MOTION
7.4/10
Enterprise
9.2/10
AVANTCAR
8.0/10
AVIS
6.8/10
Last Minute
10.0/10
Thrifty
10.0/10
AUTOWILL
9.0/10
Active Rent A Car
10.0/10
Sicily By Car
8.0/10
Keddy by Europcar
8.4/10
Garage No.1
8.0/10
CARWIZ
7.0/10
National
10.0/10
Oryx
7.0/10
Budget
8.7/10
Rhodium
7.8/10
GOLDCAR
5.3/10
SURPRICE RENT A CAR
6.0/10
RIGHT CARS
5.0/10
ADDCAR RENTAL
7.9/10
Ride Car
8.7/10
Europcar
8.8/10
Fleet Rent A Car
6.8/10
UNILINE
10.0/10
Reviewed: April 8, 2025
This company has hidden numerous high charges beyond the initial order, intentionally overcharging customers. They leverage vehicle deposits and completely refuse to return funds as a form of coercion. Counter and reception staff are frequently absent, requiring calls and extended waiting times. The specified return time is strictly enforced, yet the location for pickup and return is completely incorrect, being several kilometers apart. They exploit fuel policies and strict return times to impose high additional charges on customers.
Reviewed: March 27, 2025
The service was excellent, and the staff was incredibly friendly.
Reviewed: December 4, 2024
The staff at the counter was very friendly and efficient. She briefly explained the contract terms and mentioned that since we had already purchased full insurance through the rental platform, there was no need to buy additional insurance from the rental company. The car we received was very new, and the parking lot staff pointed out all the existing scratches so we could take pictures. They also explained the fuel type and return process before leaving. Returning the car was very straightforward. The staff walked around the car, checked the fuel level by starting the engine, and that was it. Around 20 days after returning the car, the pre-authorized deposit was refunded.
Reviewed: October 12, 2024
The location in Zagreb was easy to find. They asked if I wanted additional insurance during the process, but everything went smoothly. Returning the car at Dubrovnik Airport took a bit of searching, but the inspection process was seamless.
Reviewed: April 2, 2025
The car rental company did a good job overall, but they were dishonest. They initially gave me a very small car that couldn't fit my luggage. I requested a larger vehicle, but they lied and said there were none available. However, after QEEQ customer service intervened, they provided me with a car that met my needs.
Reviewed: August 25, 2020
Excellent experience for my first car rental. They even upgraded the vehicle for free with no upselling or hidden costs. The process of exchanging the car was straightforward without any unnecessary hassle. Highly recommend this company.
Reviewed: October 25, 2024
It might be the off-season. We got a T-ROC, which has more space. Paid a €69 cross-border fee, and had no issues traveling to Montenegro and Bosnia.
Reviewed: October 8, 2024
This was the worst car rental experience I've had abroad. Hidden charges were involved: upon entering the store, I was charged €35, and another €30 when returning the car. I mentioned the fuel wasn't full when renting, and the staff told me to take a photo, but later they refused to acknowledge it and forced me to pay €30. We were in a hurry to catch our flight, so we had no choice. Poor service overall.
Reviewed: July 26, 2022
The car had brake light warning that kept coming on. I called to inform and the guy quite angrily said it’s a new car. True but brake light warning is alarming. On returning the car I asked for an upgrade due to the HUGE inconvenience. He laughed at the idea. Then he gave me a car with zero gas in it. The guy was rude and dripping with bad attitude. Disgusting. I made him put it in writ hat I return the car empty. Overall a very disturbing experience.
Reviewed: November 8, 2019
Except for picking up process at Zagreb airport, their services were fully satisfied like a Japan, including pre-informations before rent. Especially they provided me higher graded car than reserved. I'd like to utilize their service again in the future and strongly recommend.
Reviewed: October 5, 2024
Do not add extra insurance. An additional 500 yuan deposit was charged. It would be better to have Chinese-language services for Chinese tourists.
Reviewed: May 14, 2024
Very satisfied. The staff was enthusiastic and patient, and they promptly assisted in solving any issues.
Reviewed: October 9, 2021
The staff was very friendly, and he was a handsome guy.
Reviewed: October 8, 2021
The car was great, the way I wanted it! It was my second time using the Avantcar, and next time I will, of course!! I recommend to everyone!!!!!
Reviewed: October 30, 2019
The insurance bought domestically is not recognized locally. Additional packages need to be purchased.
Reviewed: October 28, 2024
1) Encountered some issues on the road and called for assistance but didn't receive any help.
2) Returned the car just one hour later than the scheduled time, yet in addition to being charged an extra day's rental, a penalty fee was also imposed. I find this charging policy to be very unreasonable.
Reviewed: January 3, 2024
Avis continues to provide top notch service for a great price.
Reviewed: June 28, 2023
The car was quite old and worn out, usually you get better quality from AVIS. Noises coming from the gearbox, brakes but in the end it did its job. I had to point out damages before departure as they were not marked. Staff was nice.
Reviewed: October 13, 2020
The car was better than I expected. Amazing service from Avis
Reviewed: October 28, 2024
The service was excellent, both staff members were handsome and worked efficiently.
Reviewed: October 20, 2024
I frequently use Dollar/Thrifty cars in the United States and trusted the company once again for this booking. Initially, I hoped for a Ford Fiesta or similar models like a Polo or Opel. However, I was unexpectedly given an outdated Panda model—fully manual, no backup camera, and without any digital features. Considering the 10-day rental cost close to 6000 in the Balkans, receiving such a car felt somewhat disappointing.
Reviewed: October 18, 2024
Quick and efficient, the car was in great condition with no upselling.
Reviewed: August 9, 2024
Excellent service, the staff for pick-up and drop-off were very nice and easy to communicate with.
Reviewed: October 10, 2024
The rental company was fine, but QEEQ provided completely incorrect information, at least three years outdated.
Reviewed: September 22, 2024
We had five people, booked a seven-seater Mercedes, but were given a nine-seater Renault. This caused quite a bit of inconvenience for parking during our trip, especially since parking in the city is already difficult. We ended up having to park in a parking lot. I recall that the rental deposit mentioned by Zuzuche was 500 euros, but they charged us 2000 euros. They said the deposit would be reduced to 500 euros only if we purchased their insurance. Since we were in a hurry, I didn't argue. The mileage and fuel level on the order were incorrectly marked, and the car we received had visible scratches and dents that hadn't been repaired. Anyway, I documented everything to prepare for any potential deductions.
Reviewed: August 14, 2024
Very smooth process with friendly staff, who also informed me about the deposit refund timeline.
Reviewed: July 28, 2024
We received a brand new and upgraded VOLVO, amazing!
Reviewed: June 26, 2024
Very satisfied, staff provided clear instructions and were friendly and polite.
Reviewed: September 20, 2024
The staff were indifferent and impatient. To sell insurance, they even made false claims, saying that they do not recognize any insurance purchased on the Zuzuche platform. They claimed that if you don't buy their insurance, any damages would be directly deducted from the deposit, and you'd have to handle the reimbursement through Zuzuche insurance yourself. However, their quote clearly includes various insurance options!
Reviewed: August 15, 2024
Convenient and efficient, good vehicle quality, and the staff at the counter and elsewhere were very nice.
Reviewed: August 15, 2024
The overall service was good. Since I was staying in Zagreb for a layover before flying back home the next day, I opted to rent a manual car for just one day for convenience. The rental company provided a car that had not been repaired after an accident, and the right door was scraped and deformed. However, both the pick-up and drop-off processes went smoothly. Kudos to the rental staff! Driving a manual car does require practice; I stalled in the city center of Zagreb and got honked at by a taxi behind me.
Reviewed: August 14, 2024
If you have purchased QEEQ's full insurance, definitely avoid buying local insurance. You can also refer to the vehicle inspection checklist in the pictures.
Reviewed: August 10, 2024
The car's condition was good, but the process of picking up the car was extremely slow. It took two hours before I got the car, and they insisted on waiting until our scheduled time to start the procedures.
Reviewed: May 16, 2024
1. The pickup time is rigid; if they say you have to pick up at a certain time, you must pick up at that time. Because it's hard to predict the arrival time of international flights into Zagreb, we checked a lot of information online and planned to pick up the car within an hour of arrival, based on the actual flight and customs clearance time. The staff insisted we wait for an hour. Even though we explained the flight and immigration issues, they didn't understand and instead demanded that we coordinate with their working hours. 2. The car pickup process was slow; there were only two counters, and only one was open. The European customers behind us were not in a hurry, which I guess is normal.
Reviewed: October 22, 2015
Although the document inspection was thorough, the overall service was quite good, all the staff were young guys. The biggest dissatisfaction was the car being too dirty inside. Additionally, during the car pick-up inspection, there was an existing damage that wasn't listed on my form, which made me worry during return, but fortunately they had it registered in their system.
Reviewed: November 20, 2019
As you don`t indicate the deposit asked by the rental company it is a factor client might choose another provider. They blocked ca. 1200 eur on my card which I think it`s too much especially when I need the card in a few days for another rental..
Reviewed: September 26, 2019
Car Rental is excellent, Only issue is that took 2 months to return Damage Deposit back to Credit Card account.
Reviewed: September 6, 2019
The only issue was the GPS did not understand where the drop off location was. the staff should perhaps suggest that the customer drop a pin for easy return
Reviewed: August 26, 2019
Pick up is not at the airport. Took us half an hour to find the pick up location by asking other companies about this one. By chance, on company was kind enough to call Rhodium to pick us up. Car was not the same we booked. The car was ok to drive but with some pucks.
Reviewed: July 30, 2019
Pickup was way to long. Waited almost an hour if not more to get my car. Needs to be quicker.
Reviewed: September 13, 2019
Nothing like the booking and they completely ignored all the extra we prepaid. Terrible service. Miles away from the airport. Tried to overcharge for everything. Still holding lots of money on my credit card. Didn’t make it easy or pleasant for me and my disabled mother. The car was a wreck. Luckily I could negotiate and give them no reason to make things worse.
Reviewed: September 4, 2019
Had to wait nearly 30+ minutes for pickup to arrive at zagreb airport. The return is worst as the google map does not work and no link of the makeshift cabin in the woods is available so its not a good situation for car return process.
Reviewed: July 15, 2019
Initially Offered me a lower class vehicle ( Peugeot c-élysées) which I refused. Then the Counter staff blamed the Spanish office for allocating that vehicle type. then I Had to demand goldcar find me a suitable vehicle They then offered me a beaten up and worn older model Kia Ceed. I was embarrassed by the condition of the car and had to wait from 10am to 3:45pm before they eventually provided me with a suitable vehicle. Knowing I had been waiting there from 10am the counter staff still made me wait in line on 3 separate lengthy occasions before they would serve me or follow up further on finding me a suitable vehicle the category I booked. On the 3rd visit to the counter I was told they were bringing me a new Ford Focus, however the counter staff member ended up upgrading and giving my car to the customer before me instead. When I asked why did he do that? The person replied ‘because we did have a vehicle in his category available’. But why then didn’t you offer me the same when I initially arrived to pick up my vehicle? He just shrugged his shoulders and apologised. Then out of embarrassment and in the end he offered me a higher category vehicle to get me eventually going. He could’ve done that at the very start and saved everyone a lot of time and headache.
Reviewed: July 6, 2019
GoldCar at Zagreb has moved off airport and very disorganized. Was advertised as being in terminal but now requires shuttle. Short staffed so takes long time to pick up and drop off car. Very aggressive about insurance at pick up.
Reviewed: August 17, 2019
The car was not at the airport nor was pick up service. Waited over an hour to be picked up after having to call them numerous times. The office is located off site. Car was dirty inside and out, half tank of fuel at pick up, not a drop of windshield wiper fluid, and back up rear lights not working. Do not recommend!!
Reviewed: September 7, 2017
Like: Friendly staff and grad deal!
Dislike: It took quite long time to finalize the documents to pick up the car
Reviewed: September 3, 2018
An additional cross-border fee was added at the rental location, significantly increasing the cost.
Reviewed: July 5, 2019
I write you now to try to find whom am I suppose to send my complaint regarding my rental at Zagreb Airport branch. The main problem is that for a small scratch at the plastic rear bumper of the old and with foul smell Suzuki Baleno that was given to me at Zadar (*), the officer Bogdan charged me 375 euros!!! Just last May in Portugal my friend paid Hertz 290 euros for a new windshield at his Renault Clio, after a small stone dented it on the highway. Very unfortunate. My case is so much cheaper, I can’t believe AddCar decided to charge me almost 400 euros for a repair that cannot cost more than 50. I understand that my booking thru EasyCar was at a very special rate, but that was AddCar offer and it is not fair to try to get back some money by so high damage charge for a very little dent. Only a scratch, it did not even kneaded the car. For 32 days of rental, I paid 3.151,90 kunas (including cross border taxes). Today, for the dent, I paid 2.812,50 kunas. It is just not fair, sir... (*)The first car I got at Zagreb lasted only 4 days with us due to an elletronic malfunction, and had to be toed away. We lost a day of the vacations by the Zadar airport waiting for another car to arrive, and the one they gave us was this Blue Baleno in a very bad shape. All dented, dirty (although one hour of our waiting was supposed to be for the carwash) and smelling of sweat and cigarettes (the same odor with the first car, but in this case propagou because you staff of smokers uses the car and smoked in it just before renting it to me). Just after a few days the “new” car started to smell a little better, but by that time the clutch pedal was giving constant reason for concern, as it sometimes got stuck back and won’t come out when you are changing gears. Very dangerous, specially during overtakes. This problem was reported today to Bogdan as well, who attributed the indecent amount charged to my car due to a standard damage fee (75) plus the dent itself (300 euros!!!).
Reviewed: May 4, 2019
Car was a bit smaller the booked but therefore it was a brandnew and I was the first tenant.
Reviewed: July 2, 2019
Extremely dissatisfied, prepaid €611.1, went to pick up the car but no one was there. Tried contacting the phone number repeatedly with no response. Contacted the rental company as well with no result, ultimately did not get the car.
Reviewed: July 4, 2018
Like: I was very satisfied with the service I received. The car, an Opel Astra, was more spacious than I expected. We were easily able to fit five people in the car along with the luggage.
Dislike: I was told that we were going to get a station wagon, but instead received a sedan. I had my reservation to return the car at 22:00, but my contract was changed to 21:00. Had I not be able to show my reservation on the phone, it would have been counted as late.
Reviewed: November 2, 2018
Booked a Passat, but got a relatively new Mercedes sedan instead, which handles well. The only downside is that it's a bit small, couldn't fit four suitcases, but since there were only four of us, we placed one suitcase on the back seat.
Reviewed: October 15, 2018
I was quite hesitant to book with this company because their price was 10% lower than the big company SIXT. However, I saw reviews mentioning being charged for damages that were not noted during the initial inspection. Initially, I booked with SIXT because it's a reputable company, but then I found that this company offered the same model for nearly 25% less. Research showed that this company is a local Croatian rental company similar to CAR Inc. in China. Hoping for the best, I canceled SIXT and booked with them, planning to inspect the car thoroughly when picking it up. Although the car was delayed by an hour due to city transfer, the staff was polite and did not push for additional insurance. However, the cross-border fee was mandatory for 10 days at 7 euros per day (even though our trip to Bosnia and Montenegro was only 5 days and 4 nights), maybe they start counting from when you leave the mainland? Additionally, there was a 15 euro ferry fee even though the ferry ticket already included the car. My English isn't great, so I didn't bother arguing and just accepted it. However, returning the car was another story altogether. Despite driving carefully without any incidents, the staff inspected the car thoroughly and found a scratch under the front bumper that was not noted during pickup. It's an area hardly anyone would check (see attached photo). At the counter, they insisted it was our fault and their attitude was the complete opposite of their friendliness during pickup! They charged us 1200 kuna for the damage and just waited for us to sign. This last part soured the end of our trip. Thankfully, we had full insurance through the rental platform, and they eventually covered the damage cost. However, this underhanded tactic is highly unethical! I strongly advise future renters to get full insurance and note every tiny scratch during pickup, including under the bumper.
Reviewed: October 6, 2017
Very dissatisfied. Additional charges were made when changing cars without clear explanation of the purpose. Called the car rental company, but the staff couldn't clarify. Eventually had to pay without knowing who to turn to for a solution.
Reviewed: March 16, 2017
Very good, the car pick-up was quick, the car was quite new, and the staff were very patient.
Reviewed: June 7, 2014
They gave us a German Volkswagen van at Zagreb airport, which we are familiar with. Picking up the car was easy, and returning it at Dubrovnik airport was also convenient.
It takes up 56% of all car rentals. Top selected car types are: Small, SUV, and Large.
* Based on all bookings from Zagreb Airport (ZAG) for the last 30 days.
Lowest rental rates at the Zagreb Airport (ZAG) is USD 11.27 on average, and can go up to USD 96.55 at the busiest . Use this conclusion to schedule your trip to your best interest.
In contrast, Sunday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Zagreb Airport (ZAG).
* Based on the scheduled pickup time of all bookings from Zagreb Airport (ZAG).
Most customers book a rental car from Zagreb Airport(ZAG) for 2 days, showing a short-term journey is popular.
One-way car rentals take up nearly 20% of the total bookings at Zagreb Airport (ZAG).Out of it, besides Dubrovnik, other top destinations : Split, Tivat.
On average, Basic Protection costs USD 24.82 per day for Small, USD 36.55 for SUV and USD 44.67 for Large.
Do You Know?
No.1 Source Country
Customers from Hong Kong(China) choose Zagreb Airport(ZAG) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from India prefer more spacious car models like and Opel Zafira.
Quite a Planner
New Zealand renters like to plan much more ahead, they usually make the online booking 152 days before pickup from the Zagreb Airport (ZAG).
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Customer Service
9.3/10 Excellent
100+ ratings, 0 reviews
View details
Closed