Dissatisfied

Very satisfied, staff provided clear instructions and were friendly and polite.

Satisfactory

The car was too expensive overall, second driver was very expensive per day. The space in the car and boot was very small. The luggage description/car storage was misleading. Fuel consumption was economical.

Hard to locate the counter and staffs and they are always not at the counter. Car is given different range despite booked the medium range and the car space is small. The GPS is not functioning well and they shouldn’t give up customer. Now I have to pay for it and it is not very useable. They should have advise that we can use our iPhone and map over the car screen. The sign for Keddy is so small that we almost couldn’t find the counter in the airport. Instead we see Eurocar sign at the counter.