Zagreb--Rovinj--Plitvice Lakes National Park--Zadar--Split--Dubrovnik--Kotor--Mostar--Sarajevo--Zagr

Very dissatisfied!!!!!! I've been renting cars from your company since you opened six months ago, always through your website when traveling abroad. This time, Europcar was extremely unfair!!!!!! The two families ahead of us got new cars, but we were given a car with severe scratches on the right door. When we asked for a replacement, they said there were no other cars available. After I completed the paperwork and was about to drive away, I saw a European family who came after us get a brand new Opel. I confronted them, and they just said 'sorry, no more cars available.' I asked why the people after us could get a new car, and they just smiled without saying anything! I said, 'Is it because I'm Chinese that you give me a worn-out car?' They still smiled without responding! I was furious! Never renting from them again!!!!!! Additionally, I had already paid a deposit of over 2000 RMB to the rental website, but the rental company still charged me the full amount. When I questioned them, they admitted to receiving part of the payment but said their system could only charge the full amount and advised me to request a refund from the rental website!