Frustrated and insulted in Zagreb.

Their working hours are from 7 AM to 10 PM. We scheduled for 8:30 AM but arrived at 7:30 AM. There was no one there. When we called, they said we had scheduled for 8:30 AM, so no one needed to be there until then. Finally, someone arrived at 8 AM.

The green motion attendants sold us cross border insurance of 45 euros even though we did NOT cross the Bosnia border. When we tried to rectify the situation with Greem Motion, we were rudely dismissed and not refunded. Very disappointed.

Charged twice for premium insurance. Will not come again and will recommend others not to take ur service

All staff were in uniform and lookedprofessional. The way they work on the process was quite satisfying. Explained thoroughly and easy to understand. Among others, they had a good attitude toward customers. Compliments 1. They upgraded the vehicle from Golf to Octavia. What a nice surprise! 2. They gave us a ride to the nearby tram station afterwarda. How kind they were This is the company which knows about business and customer. I strongly recommend this company.

You had kept providing me with info regarding the reservation. It was really helpful. Plus, price drop protector worked this time, leading to additional price discount. It was a very pleasant trip thanks to your company

Wrong car, it was a budget Dacia estate car that was way under powered, not a corsa hatch (or similar)that I was expecting. Our flight was delayed slightly which made us land at 9.45pm, I called the office immediately and asked if they will hang on until we could collect our bags, the guy replied with maybe, maybe not because out of hours finishes at 10pm. So this caused a lot of unnecessary stress at that particular time. When we got to the office he was telling us to hurry up and get the transaction done, not professional at all. It was only after this that the assistant (who was very pleasant) showed us our car for the week, we didn’t have the time, energy or patience to complain about not having the correct vehicle at that particular time as we had had a long days travelling and we still had a 2 hour drive ahead of us. I still don’t know if I have over paid for the car as I was given Dacia instead of the corsa, and I know he charged me £50 instead of the stated £45 for cross border papers. Not happy at all....

Platform is decent, just need the end users to have a better experience and the correct car.