The car had brake light warning that kept coming on. I called to inform and the guy quite angrily said it’s a new car. True but brake light warning is alarming. On returning the car I asked for an upgrade due to the HUGE inconvenience. He laughed at the idea. Then he gave me a car with zero gas in it. The guy was rude and dripping with bad attitude. Disgusting. I made him put it in writ hat I return the car empty. Overall a very disturbing experience.
About QEEQ:10.0/10
Your company on the other hand is great. Used it in Zurich. NO PROBLEM.
Reply by Qeeq: We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve. Thank you for your feedback. We look forward to serving you better next time.
Their working hours are from 7 AM to 10 PM. We scheduled for 8:30 AM but arrived at 7:30 AM. There was no one there. When we called, they said we had scheduled for 8:30 AM, so no one needed to be there until then. Finally, someone arrived at 8 AM.
I didn't get a car that I expected. They gave me some Peugeot 2.7 wrecked and in terrible condition. It was raining and windshield wipers cleaned just 50 % of driver side and 20 % of passenger side it was almost dangerous. On speed 120 km/h the car start to shake to much all 4 tires and the noise coming from trunk door was unbearable, it look like the open door. when I told all of these to the stuff on the returning day the guy answer me : well, it is moving up, that's what count. Car had 142 000 km. I would never recommend this rental car company.
All staff were in uniform and lookedprofessional. The way they work on the process was quite satisfying. Explained thoroughly and easy to understand. Among others, they had a good attitude toward customers.
Compliments
1. They upgraded the vehicle from Golf to Octavia. What a nice surprise!
2. They gave us a ride to the nearby tram station afterwarda. How kind they were
This is the company which knows about business and customer.
I strongly recommend this company.
About QEEQ:10.0/10
You had kept providing me with info regarding the reservation. It was really helpful. Plus, price drop protector worked this time, leading to additional price discount. It was a very pleasant trip thanks to your company
Wrong car, it was a budget Dacia estate car that was way under powered, not a corsa hatch (or similar)that I was expecting.
Our flight was delayed slightly which made us land at 9.45pm, I called the office immediately and asked if they will hang on until we could collect our bags, the guy replied with maybe, maybe not because out of hours finishes at 10pm. So this caused a lot of unnecessary stress at that particular time. When we got to the office he was telling us to hurry up and get the transaction done, not professional at all. It was only after this that the assistant (who was very pleasant) showed us our car for the week, we didn’t have the time, energy or patience to complain about not having the correct vehicle at that particular time as we had had a long days travelling and we still had a 2 hour drive ahead of us.
I still don’t know if I have over paid for the car as I was given Dacia instead of the corsa, and I know he charged me £50 instead of the stated £45 for cross border papers.
Not happy at all....
About QEEQ:8.0/10
Platform is decent, just need the end users to have a better experience and the correct car.
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