34 Car Rental Brands at Casablanca Mohammed V Airport (CMN)

Reviewed: July 31, 2024

The staff at the store were very friendly. The car we initially received had a damaged door that hadn't been repaired. We requested a change, and the rental company provided a new car, which was very satisfying.

Reviewed: July 28, 2024

The car pickup point is conveniently located just to the right after exiting the airport. This time, I was lucky to get a brand new MG3, which had only been driven for less than 70 kilometers. The pickup process was very simple, I just had to swipe the pre-authorization and sign to get the car. There was no pressure to buy additional insurance, but the car had an empty fuel tank, which made me a bit anxious upon leaving the airport. We drove approximately 2200 kilometers over the course of 20 days. The drop-off process was also quick, requiring staff to cancel the pre-authorization on the credit card.

Reviewed: June 12, 2024

Good service, detailed explanation, no hard sell on insurance

Reviewed: May 15, 2024

Very good rental company

Reviewed: May 15, 2024

Excellent car rental company

Reviewed: July 19, 2024

Overall good, the service was fine. The car had several scratches, but they informed me in advance.

Reviewed: July 10, 2024

Very good

Reviewed: July 10, 2024

It's okay.

Reviewed: October 16, 2023

The company's procedures are straightforward and efficient. The staff are highly effective and provide clear and honest information. Their service attitude is excellent. They made finding the store easy by picking us up right at the airport exit, which was very thoughtful. The car handover process was thorough, and we were very satisfied with their service. Highly recommend this company to our friends!

Reviewed: May 23, 2024

Car was excellent. Sometimes roads are not so good but the car handled it very well

Reviewed: May 7, 2024

Do not be deceived! This is the worst car rental company I have ever used. The listed price seems cheap, but after booking through the platform, I took a taxi for an hour to the airport to pick up the car, only to be faced with all kinds of additional charges, hidden fees, and unreasonable terms. After calculating everything, it was almost the same cost as other rental companies. Moreover, I returned the car nine days early and received no refund, and the absurd one-way fee was just added to the list. Unexpectedly, I lost the registration certificate, and they charged me 390 euros as compensation.

Reviewed: April 30, 2024

Extremely satisfied

Reviewed: January 26, 2024

Very good

Reviewed: January 18, 2024

We arrived on time at the Casablanca airport car rental service point to pick up our car, but the queue was very long. The first car they gave us was not the correct model; we had reserved an automatic, but they gave us a manual Dacia Logan. We questioned this, and the rental company admitted their mistake and promised to replace it with an automatic. After waiting for some time, they gave us an automatic Skoda, which we then discovered was leaking oil. The rental company took us directly to a repair shop. After inspection, we found that the car was not suitable for long-term use. We had planned to drive directly from Casablanca to Marrakesh, but because of the car issues, we were forced to stay in Casablanca for a night while waiting for a replacement vehicle. The rental company advised us to drive back to a central hotel in Casablanca and promised to deliver a replacement car between 8:30 and 9:00 AM the next day. Early the next morning, we called the rental company, and they claimed that the driver had already left and would arrive before 9:00, though traffic conditions were unclear and there might be slight delays. After 9:00, we repeatedly called the rental company, and they said they had contacted the driver and he was delayed due to traffic but would arrive in a few minutes. Eventually, around 11:00 AM, they delivered an old and dirty car to us. The poor service from the rental company caused us to waste an entire day and we had no choice but to accept the old car to continue our trip. We demand compensation from the rental company for the delay and inconvenience caused by their improper vehicle arrangements, which forced us to alter our entire Morocco itinerary, wasting time and incurring unnecessary costs. We request compensation for the extra hotel night in Casablanca, amounting to MAD 1264.78 (equivalent to USD 127.74), and a discount on the rental fee for the old vehicle provided.

Reviewed: May 10, 2024

This time I chose Europcar and picked a small car. The car rental service was excellent; they helped arrange our luggage.

Reviewed: April 21, 2024

Satisfied

Reviewed: April 9, 2024

Overall great experience, both pickup and return were very smooth. Will rent again next time.

Reviewed: April 7, 2024

Big brand, reliable. They provided a Renault, which was very spacious. It was a manual, and everything went smoothly. I'll clean it up before returning it.

Reviewed: October 9, 2020

Standard service, no hidden charges, no random fees

Reviewed: April 22, 2024

Very good, excellent.

Reviewed: February 22, 2018

The service attitude is acceptable.

Reviewed: January 16, 2018

When I arrived at the rental company, there was no order information, and they didn't reserve a car. Fortunately, the staff helped me find a similar model.

Reviewed: September 18, 2017

Insurance scam. Despite presenting our domestic insurance policy at the time of pickup, the company still took a pre-authorization without our knowledge. When returning the car, they charged us for insurance despite multiple clarifications that we already had it. The staff was rude, and they left before resolving the issue, forcing us to leave without addressing the problem on-site due to our flight schedule. We are extremely angry at this company's dishonest behavior.

Reviewed: April 16, 2024

Satisfied. The car I rented was in good condition and had only driven around 37,000 kilometers.

Reviewed: October 30, 2018

No staff at the store, no one answered the phone. I called at least 20 times and waited an hour before I could contact the rental company.

Reviewed: November 8, 2016

Do not rent from this company, and definitely do not use QEEQ. We rented a VW Touareg but were given a Jeep Cherokee. When we complained to QEEQ, they did nothing to solve the issue. Many others in our group who rented a Touareg also did not get one. These two companies are scammers.

Reviewed: October 15, 2016

The store is not located where most car rental companies are; it's in a more hidden place. You have to ask around to find it.

Reviewed: October 12, 2016

The service was quite good, but the store at T1 train station was hard to find. The car had over 20,000 kilometers and had some scratches, but they were carefully noted.

Reviewed: April 11, 2024

We were given a very new Audi A6 with a 4.0 diesel engine. It had great power and was very comfortable to ride in. Extremely satisfied.

Reviewed: March 8, 2024

The service was excellent; just presented all the necessary pick-up documents, and everything went smoothly. There was no aggressive insurance upselling, and the car I got was upgraded to an SUV. It was a 10-month-old car with over 20,000 kilometers on it, but it was in great condition. When returning the car, I had it washed nearby for just 30Dh, and the staff were very courteous. Everything went smoothly. The only downside was that adding an additional driver was a bit expensive, costing an extra 800Dh. The credit card deposit taken at pick-up was fully refunded 10 days after returning the car.

Reviewed: February 11, 2024

Very satisfied, highly efficient, no hidden agendas.

Reviewed: February 3, 2024

The staff were quite friendly and didn't push insurance sales. The car I received had quite a few scratches, but the staff made special notes and said not to worry about them. Returning the car went smoothly, and the deposit was quickly released within three or four days.

Reviewed: December 11, 2023

Good

Reviewed: March 25, 2024

This was the worst car rental experience, hands down. Avoid at all costs.

Reviewed: February 25, 2024

Good service with airport pickup and dropoff.

Reviewed: November 13, 2023

Don’t rent there! Adel is a ripoff agent. The gas station put the wrong gas in the car, the car stopped working. Adel charged me $2000. I asked him for the repair estimate to submit for the insurance company so I get reimbursed he never did! The insurance won’t process my claim without it. عادل كذاب ولص

Reviewed: December 17, 2023

Very satisfied

Reviewed: March 30, 2020

Located in the airport, easy pickup

Reviewed: November 13, 2019

The counter staff should have been more welcoming.

Reviewed: October 2, 2019

Very convenient

Reviewed: July 28, 2019

The car was good and new i love it just was it small and i needed to pay more extra a day to get better one

Reviewed: November 21, 2023

ما شالله الشباب جدا متعاونين ويحاولو خدمة العميل

Reviewed: November 22, 2021

Sovoy car rental company is inefficient; had to wait for an hour.

Reviewed: July 31, 2020

Good!

Reviewed: February 16, 2020

Service was good, but be cautious of small tricks.

Reviewed: February 4, 2020

Casablanca is the only location, so if the car breaks down, you have to drive a long way back, which is inconvenient.

Reviewed: December 4, 2022

Good Service!

Reviewed: March 12, 2020

When we were booking the car, we saw this rental company's rating was very poor! Many people reported that the car they received was not as good as the one they booked, and they would find unreasonable faults to withhold the deposit. However, because their rental price was slightly lower, we still chose them. To avoid unjustified charges, we specifically added full insurance costing over 3000 RMB when we arrived at the store! We were assured that any issues with the car would not be our responsibility and would not impact our deposit! However, while in Fes, some people tried to extort money from us and damaged the car when we refused! Now the car rental company refuses to return any of our deposit, claiming there was damage to the car! If we have to be responsible for car damage, what was the point of paying for the full insurance? Also, we booked a Volvo XC60 but were given another car instead! This is very unfair and frustrating! Plus, the overall quality of people in Morocco is extremely poor. I strongly advise everyone not to be tempted by lower prices and choose this rental company. You get what you pay for!

Reviewed: July 24, 2019

Average, the store is quite shabby and requires a deposit of over 2000 USD.

Reviewed: May 15, 2019

Morocco is not suitable for self-driving; the police are too tricky.

Reviewed: April 8, 2019

They charged a 4205 RMB deposit and only refunded 961 RMB. When returning the car, they said everything was fine. However, after we got back home, they only refunded a bit over 900 RMB. When we called, they claimed there was damage to the car, which is not true since we had no incidents during the rental period. They also forced us to buy a 3000 RMB insurance at the counter. This company is definitely a scam. I do not recommend renting from them.

Reviewed: March 29, 2019

After my flight was delayed, I went to the store to pick up the car only to be told that there were no cars available. The worst part is that they charged the full rental fee and didn't refund it.

Reviewed: December 10, 2019

Le service est courtois et respectueux et le personnelle est agréable, j"étais un peu déçu car jai fait un retour a 23h et demandé le service de raccompagnement chez moi, mais ils ont refuse après me l avoir promis au moment du pick up, je devais cherché un taxi ou me débrouiller a 23h du soir a Casablanca

Reviewed: October 25, 2019

Average. Due to flight issues, I arrived a day late. There was no pick-up service at all; I waited for an hour and a half, made several calls to customer service, and finally, someone came.

Reviewed: October 8, 2019

We did not get the 9-seater car we reserved; instead, we got two small cars. Couldn't find the office for return, and the provided phone number was incorrect and unreachable. Giving an average rating because the rental company finally picked up the car from us.

Reviewed: October 6, 2019

Very professional company; the car was clean and ready.

Reviewed: August 7, 2019

J’ai perdu ma journée à cause de l’attente pour trouver le véhicule et la la livraison 3 heures . J’ai réservé un dockker 4p il m’ont donner une petite clio???? J’ai refusé et à partir de là ça commence le retard. Imaginez vous je viens du Canada avec ds petit enfants puis nous attendions 3 heures dans le stationnement de l'aéroport du Casablanca pour mon véhicule en question?

Reviewed: December 9, 2019

No refund for extra fuel, early return not accepted

Reviewed: November 11, 2019

There are three main issues that made my experience unpleasant. First, I scheduled to pick up the car at 10 AM, and according to the app, someone would be waiting with a sign at the arrival gate. However, by 10:10 AM, no one was there. After calling, I was told someone would be there in 5 minutes, but they only arrived around 10:40 AM (later I learned that '5 minutes' in Morocco could mean within an hour). At least the person eventually showed up, but they barely spoke any English, only French, and their English was worse than mine, which made communication very difficult. Second, they gave us a car that was half the price of the one we booked, which was an issue because we were five people with four large suitcases, but only one suitcase could fit. We booked a Touareg, but they gave us something completely different and much smaller, which was not even in the same category. When we complained, they kept insisting that they advertised 'a similar vehicle' and not the exact model. I asked, 'Is this really similar?' If they gave me a Grand Cherokee, that would still be acceptable. We then reached out to the platform, which contacted them, and after half an hour, they somehow found an old model... How old, you ask? Well, it had 130,000 km and was full of damages! I took over 20 photos of the damage. I told the platform that the car was too old and in poor condition. After discussions, the platform informed me that they could only guarantee the same model, not its condition. Fine, we decided to drive it. But the worst part was that by the third day, warnings for brake check, oil addition, and other alerts appeared. I informed the platform, and they responsibly contacted the rental company, which responded by saying it was safe to drive. The roads were either mountainous or highways. Thankfully, we survived.

Reviewed: October 3, 2019

they charged me extra 120 dollar for extra insurance

Reviewed: June 27, 2019

demand from your car rental to be more informative with their customers, almost you have to pull the information out instead of being provided as good business that add value!

Reviewed: February 20, 2019

They kept trying to sell their own comprehensive insurance, and the super insurance bought domestically was not recognized locally. They were very unwilling if you didn't purchase theirs. They showed attitude and made us wait, attending to others first. In the end, they forcibly charged a $1800 deposit, otherwise they wouldn't give us the car. The whole process from paperwork to car pickup took two hours!

Reviewed: February 8, 2019

It's actually a subsidiary of Hertz, and the counter is Hertz. There's a clear sign indicating UnionPay is accepted, but the card didn't work. They claimed it was our problem. We called the bank, which confirmed it was their machine's issue. Then they aggressively pushed their own insurance. Even after showing our pre-purchased full coverage from the rental platform, they didn't acknowledge it and forced us to buy their $2000 insurance. To avoid ruining our trip, we had to buy it, which practically offered no coverage at all. The car pickup process was very casual, took at most 10 minutes. Thankfully, we had read reviews advising to take detailed photos of any minor damages, which we did. The return inspection felt like they were checking if their wife was a virgin—extremely thorough, inspecting tires, the underside, the roof—it took almost 30 minutes. There are many police in Morocco. Just remember the saying 'poor mountains and bad waters make bad people.' They'll scam you without hesitation. Do not speed, always stay under the limit. They especially target Chinese. Some might negotiate while others are very strict. After this experience, I will never visit such a country again in my life. I hope the rental platform will ensure thorough inspections or set up dedicated counters in Morocco.

Reviewed: December 27, 2018

Couldn't find the store when returning the car, and no one answered the phone for assistance!

Reviewed: January 20, 2019

I was shocked beacuse they charge me extra 540 MD it’s about 75$ CD & when I asked why they answer it’s insurance fee so total I pay 55.92$CD+75$CD. That’s really high price for rent simple car for 3 days only

Reviewed: August 21, 2018

Green Motion’s pick-up point in Casablanca is very convenient, with dedicated shuttle service and good customer service. It took less than an hour from landing to getting the car.

Reviewed: August 20, 2018

Pickup was good.

Reviewed: October 15, 2017

The airport rental office was closed and there was no one to provide guidance. After much effort and over two hours, we finally found the rental company staff at the parking lot with the help of other local rental companies.

Reviewed: September 23, 2019

It was perfect for what I needed

Reviewed: July 9, 2019

Tout est bien passé c'etait parfait

Reviewed: April 22, 2019

La compagnie devait être rejoint par téléphone à notre arrivée, ce qui complique les choses. Après leur avoir parlé, ils nous demandaient d'attendre dans un très grand espace. Nous avons attendu près d'une heure, mais les gens de la location n'étaient toujours pas là. Nous avons du rappeler les gens. Finalement, une personne qui n'est pas de la compagnie nous a amener dans le parking désigné et a rappelé les gens de la compagnie pour une 3e fois. Nous avons finalement trouvé les gens responsable. Il n'y avait pas de kiosque avec le nom de la compagnie. Seulement 4 jeunes adultes qui nous faisaient signer des papiers et payer les montants dans le garage sur le bord d'un mur de béton. C'était très louche. Le processus a été très long, mais nous avons finalement récupéré la voiture. La voiture était égratignées à plusieurs endroits mais il n'y a eu aucun problème avec la mécanique durant le voyage.

Reviewed: March 2, 2019

This company is a shady business with poor customer service, and even threatens customers. One person operates three rental companies. I strongly recommend QEEQ to look into this and remove them from the website.

Reviewed: July 19, 2018

Like: I was very happy with the rental company in Morocco that we rented from through Easy Rent Cars.
Dislike: I didn't like that the hold on my credit card took more than 3 weeks to get removed. The customer service agent from Easy Rent Cars was not helpful at all about this.

Reviewed: February 24, 2018

Very friendly attitude.

Reviewed: July 1, 2019

Friendly staff and convenient pick up just a short walk outside terminal. They did however forgot to mention you needed to return the car washed. At drop off they wanted to charge €20 for cleaning and pointed at a paper ion the counter with small letters that stated such. I told them this was unfair that I could’ve washed the car just moments ago for €3 when I stopped to fill up the tank. After much convincing they lowered it to €10, still too much but at this point I needed to go.

Reviewed: August 30, 2018

The car was not returned with a full tank, but no additional charges were applied.

Reviewed: May 4, 2019

تفاجأت بقيمة التأمين و تمت تسوية الموضوع بناءاً على عروض تم تقديمها من قبل الشركة دونما إخطاري بها مسبقاً.

Reviewed: April 16, 2019

Rented from this company, but they weren't at the airport, they were at an off-site parking lot. Took us almost an hour to find them. Then it turned out to be a different company that loaned us the car. The old man who came to give us the car seemed to be nearly 70 years old, only spoke French. Match the name and car number, but since the company name didn't match, we argued for another 30 minutes. Why change the company without informing us? The old man was particularly frustrating, had a broken card machine and didn't know how to use it. Wasted another two hours of our time. We missed visiting the mosque in Casablanca because of this. The old man even claimed my card was broken and asked for a cash deposit. Called the rental company and they insisted not to give cash, which took another two hours in the cold. Eventually found a passerby who successfully swiped the card instantly. Such a hassle. Delayed us two to three hours and told us to return the car by 8 pm. He was very unhappy and charged us 150 dirhams for fuel and cleaning fees, saying we returned the car late. So troublesome.

Reviewed: April 12, 2019

Great service. No extra fees were charged, and they didn't push to sell insurance. They were very patient even though I picked up the car late.

Reviewed: March 25, 2019

Unreliable rental company. They claimed my card didn't go through and insisted on a 100-euro insurance fee. Additionally, they charged a 200 dirham cleaning fee upon return.

Reviewed: March 2, 2019

This company is unethical, with poor customer service, and they even threaten customers. One person operates three car rental companies. I hope that QEEQ takes action and strongly recommend removing them from the website.

Reviewed: February 10, 2019

The pick-up staff did not have the renter's name

Reviewed: March 2, 2018

No queue because there was no counter at the airport at all. Communication relied on hand signals unless you know Arabic.