They withheld the deposit and only returned it over a month later. Even then, it wasn't fully refunded—they deducted 500 MAD, calling it a damage management fee. We had purchased full insurance when placing the order, but at the store, they said it didn't cover everything and asked for an additional 1000 RMB for full coverage. And then they charged a management fee on top of that. Such a rip-off.

Several companies in the U.S. share the same location. Dollar is the same as Hertz. The car was very new and the price was cheap. They promoted their insurance; initially, I didn't want to buy it, but after a bad experience in Malta, I decided to get their insurance. It turned out to be quite good and competitively priced. The car pickup is right at the airport.

The car was dirty, the paperwork took an hour and a half, and I was charged over 2400 dirhams for a 7-hour delay.

The process is quite clear.

demand from your car rental to be more informative with their customers, almost you have to pull the information out instead of being provided as good business that add value!