CAR RENTAL REVIEWS ON CENTAURO IN MADRID

Very satisfied

After taking a number at the car rental agency and waiting in line, they tried to upsell insurance but stopped when I told them I had already purchased it. This Kia is a hybrid and drives very well. The fuel consumption is around 5 liters per 100 kilometers. A good rental company.

Overall, the service was good. The staff member who assisted with the car pickup was very patient and spoke good English. The return service was okay, but the staff seemed a bit impatient due to the language barrier and the large crowd.

The provided vehicle was old and full of scratches. During a 5-day rental, we had to stop at a highway service area to refuel. After parking for about ten minutes, the vehicle wouldn't start due to its own issues. Following coordination with the car rental platform, we exchanged the vehicle at a Lisbon branch, but this delay caused a 7-hour interruption. On May 29, we returned the car on time in Madrid. The vehicle breakdown caused a 7-hour delay, leading to significant panic and anxiety. Not only did we receive no compensation, but one week and three weeks after the return, 1700 euros were deducted from my credit card twice. This rental company provides poor quality vehicles and is very dishonest. During the vehicle exchange in Lisbon, the staff prohibited recording and threatened to sue us if we did.

Very satisfied

Awesome rental experience great car and service

Only app I use

The experience was excellent, although there were quite a few people in line to pick up the car. Everything was explained clearly, the car was very new with only a little over two thousand kilometers. They suggested we add insurance, but they let it go when we insisted. Returning the car was simple, no need to clean the car as long as the tank was full. Overall, very satisfied! Will choose this rental company again next time in Spain.

Satisfied

Quite good.

It's a scam, avoid this company at all costs.

Excellent

No aggressive upselling, oil fees pre-deducted and refunded after returning the car.

When there are many customers, the efficiency is very low. They openly downgrade the car claiming that the booked car is not available, otherwise you have to wait endlessly. This is my first experience of downgrading instead of upgrading. Moreover, during our language barrier, they secretly charged over 300 euros for insurance on the order, which is quite unacceptable.

Satisfied

Excellent

Very patient

Good service attitude, very satisfied.

El vehiculo fue superior a lo esperado, limpieza correcta, presion de los neumaticos deficiente

Excelente servicio

Lost cost car rental with very basic customer service. huge line for pick up (over 1 hour)

Very good