CAR RENTAL REVIEWS ON EASIRENT IN LIVERPOOL

Excellent value for money and straight forward online booking process

If you follow the small print of your hire agreement everything will be fine, if you don’t expect to part with more of your money if you want to take the car!

First time i felt like i have been conned by a rental company, lots of extras and hidden fees.

First the car given was not the Focus that I ordered, nor in same class. A lower class Honda Jazz. Second it had more than a few scratches etc, making the car inspection pointless, but even more crucial. Third, the overall condition was quite poor, and not washed. The car air-conditioning, right wing mirror were not working too.

Great platform and easy to use.

The address on the pickup slip is their office address, not the store address. You need to wait for someone from the store to deliver and pick up the car. As a result, we waited for half an hour to pick up the car and an hour and a half to return it. They said they'd be there in 10 minutes, but after multiple '10 minutes,' they still hadn't arrived! They also asked for all your bank card information, including the security code, at pickup, and then charged random fees after return. Extremely unsafe! Very poor service!

Total scam operation. Was charged £260 for a tiny, barely visible scratch at the end of the rental period (photos attached). Also, a huge deposit was taken on our card at the beginning (£1500), as well as a gas deposit (£95), very surprising. Difficult to find office, chose to walk instead of paying the £3/per person shuttle fee. Office was small, cramped, univiting. Not recommended in anyway.

- great customer service and smooth process

Cannot swipe magnetic strip credit cards, only chip credit cards are accepted. In the end, I couldn't cancel my order because the rental car company's customer service disagreed. Terrible! Spent £450 on full insurance, totally wasted. The rental car company's location is very hard to find and extremely remote. Do not choose it! Money wasted for this lesson.

Informed customer service immediately at the time of car pickup, but had to pay an extra 3500 HKD to get the car.