CAR RENTAL REVIEWS ON EASIRENT AT WEST PALM BEACH AIRPORT, PBI

Overall it was excellent. The only issue was that the rear tail light was broken ....not the light, the glass covering had been in an accident.

She was working by herself .No way she could serve two people together.

Yes , because I dropped off to hotel .The hotel helped get a ride to the Airport in 20 minutes.

I wish they would explain a little better the after hour drop off I would have not known how it works. Wanted to drop of car in Fort Lauderdale because my flight was canxl but there was a drop of charge so I returned the car was a little inconvenient

The worst car rental place. Bad customer service. Hidden fees. Terrible experience. I'll boycott this place as much as I can.

The first car provided, a Toyota Rav 4, had the check engine light on as well as a warning light indicating that the collision prevention system was disabled and broken. It also advised to return the vehicle to the dealership. It continuously beeped every minute or so. Needless to say I returned the car immediately and was given a dodge minivan instead. The van’s horn did not work which is a major safety concern. Fix your vehicles! During the inspection of the van, the attendant said they were not at all concerned with small scratches on the outside, just major dents and scratches. When I returned the van, he began marking off small scratches on the front bumper. I told him that I didn’t hit anything and reminded him that he told me they weren’t worried about small scratches which is why it wasn’t on the pre-inspection. He looked at me then threw away the form and started a new one where he didn’t mark the scratches. This was nerve racking.

The West Palm Beach location is the worst. Customers wait more that 1 hour just to pick up a car that was already paid.

good service. Car clean, good conditions. I just not happy they push me to buy toll road card when it is not as necessary as they said and it is more than $40 usd. If you will rent a car in Florida there is more options for transit, not mandatory buy the toll card. The rest was good.

booking good

Even thou our pick up at the airport was late, the driver was courteous and helpful. The girl at the counter when we came to the office was very helpful too. She told us it is mandatory to get insurance but we showed her that we already got insurance when we booked the car. Overall, the experience in picking up our car was very good.

Easy to book and relatively cheaper. I will use it again.

The car smelled of cigarette smoke from the previous user. I'm not a smoker and this was disgusting. I was shown the car from the outside but not the inside so I was not aware it was that bad. Also, the quote was not billed. Instead I had to pay more and this was not made clear in the search process for your service. I had the insurance coverage I was supposed to have and should not have been billed additional fees. I would use this service again due to convenience, and I'd know to get in the car before leaving to be sure a smoker had not used the car previously. If... you can honor the quote given. I need to come back again to that area specifically and would hope to use your services, but not with the over billing process.

We are very satisfy for every thing, this third time I use EasyRentCars since May 2019, the first time the car was not very clean, the other two times were good, overall is pretty good.

It is very easy to book.

Service providers were good and truly tried to help us rectify our problems.

I definitely would rent with you again. They upgraded my car at N/c since you were out of the car I rented. Didn;t need such a bigvehicle but took it anyway since nothing else was available. Was a bit upset when I called for p/u at the airport and it went to voice mail. Had to callback 2 times to get somebody but she said she was there alone and on the other phone.

Did not realize until I had gone from the pickup center that there was only 3/4 of a tank of fuel. I returned it completely full as agreed. No one had ever rotated the tires. I would have taken it back for another because the front tires were so badly worn that the vehicle was totally unsafe, but my work schedule did not allow me to. Just kept my fingers crossed the whole time I used it, and was never so happy to get rid of a rental vehicle in my life. It was really pretty unnerving to drive that vehicle. No one at your pick up center explained the rental agreement process through email until I questioned why I did not have a rental agreement copy. From the time I left the center until I received the email a while later, I was driving a vehicle with zero documentation. That also was a bit unnerving.

Wait was long due to short staffed, didn’t have reserved vehicle. Vehicle was damaged and dirty. The precollison system on the car was not working but was still rented.

Terrible service as they refused to give me the promised 12 passenger van. The staff at the counter said they have the 12 passenger van but reserved for higher up people. And then the manager named Gordon lied and said they don’t have any 12 passenger van. I saw several 12 passenger van in the lot and took picture of it. This is a scam.

I had no problem doing the rental online. When we got to PBI, we waited close to an hour for our shuttle to come. We later learned that the driver had driven through the airport pick-up area once at least with a vehicle that did not have the company logo on it. The driver was courteous and apologetic. He hadn't even stopped to see if there were any passengers waiting. We had to call easirent twice before we were finally picked up. Also, we had paid for a full-size car and were given a mid-size car instead because there were no full-size cars available. We did reserve one!! The manager did tell us not to refill the gas tank because of this, even though this really didn't remedy the situation. The entire process took about 90 minutes to complete, which was way too long!!!

Car needed new front tires and was overdue for service

Price protector worked

Had to wait while they cleaned the car after it was delivered to me. Gas tank was nearly empty upon receipt.

The wait for the vehicle was horrendous and I almost missed my interview because of it. I had even reached out to make sure I would get the keys immediately and was assured it would be a quick process. After a 25 minute wait for the shuttle I was told there was a minimum of a 30 minute wait to receive the vehicle and was given a number. If the woman in front of me hadn't switched numbers with me I would have missed my interview and it would have been a completely wasted trip from NY to FL.