CAR RENTAL REVIEWS ON NIPPON AT KANSAI INTERNATIONAL AIRPORT, KIX

Friendly and excellent service. They even upgraded my car.

Space are just OK. Overall good.

The process is smoothly, and the vehicle also very clean.

The only feedback is that the staff did not recommend us to use ETC pass for tolls payment

Nil

I want to say this was the worst experience ever. Nippon deceives Chinese customers. I made a reservation to pick up the car at 12:30 PM. Following the instructions provided by the car rental agency, I arrived at the store at 12 PM. After explaining a series of pickup procedures, they told me my IDP was expired. I called the rental agency, and they said they would get back to me after verifying. By the time I canceled the order, it was too late, and they charged me a 3200 RMB cancellation fee. This is not international practice; Nippon is utterly shameless.

Very good experience. If the pickup location instruction can be clearer, that will be perfect!

Highly satisfied

Everything was good, but the map code for the drop-off location was unclear. Luckily, after asking someone, I found it nearby.

The staff were not very professional

Serious. But the wait time was too long.

Like: Tq so much for offering us such a good car for our use for 10 days.tq
Dislike: Nothing much.overall we are very satisfied