CAR RENTAL REVIEWS ON HERTZ AT NEWCASTLE AIRPORT, NCL

Brilliant service, guy on the desk when I collected the car was really friendly, clear and helpful.

Pre-check prior to hire was not rigourous enough - this resulted in me being charged for stowed tyre inflator. This was apparently missing on my returning the van. So it was missing when I drove the vehicle off - unbeknown to me. For stowed (therefore hidden) parts, rental companies should have checklist of items renters need to check before leaving the forecourt. Wholly unreasonable for hire companies to expect renters to have mental list of all hidden equipment (spare tyre, jack, high viz jacket, triangle etc etc) that they need to check before leaving so that they do not get charged excesses on return! I contested this with Hertz and they waived the charge fortunately. But unpleasant.

Efficient, friendly counter staff.

Price Drop worked several times before I collected this car and saved me nearly £15 on this rental!

The car we originally rented was replaced with another one.

Vehicle handed to me in poor condition due to badly damaged wheel, if that had been my personal car I would not have driven it in that condition!

Good