CAR RENTAL REVIEWS ON HERTZ AT BERLIN SCHOENEFELD AIRPORT, SXF

The car rental process was smooth, and the service was very attentive and enthusiastic!

An unpleasant experience when I return the car and suddenly discover damage in the car that I did not do, in addition to the vehicle was in the first place with damage and probably did not check it properly. I had to get a Volvo and got a jeep. What is the connection? Do not know.

All needed information provided. No quick and easy drop-off.

Price quoted was not an end price.

The car had more scratches than reported, but after taking photos of them all and going back to the counter, the counter lady marked them at the spots I pointed on the paper without hesitation and always with a smile. Returning the car was a little bit interesting as a guy just walked up to me and took the car key, so I asked him to show me his ID and later on asked him to let me photograph that as well. I've yet to get the card hold back; hope the guy was not a smart thief :)

Initially, I had doubts: a company far-far away, not always accurate and precise info on the site or from the online staff, but ultimately everything got cleared up and I had no issues. Of course, things could have been much different if I scratched the car or had an accident, but fortunately, that was not the case.

When picking up the car at Hertz, they said only an automatic Ford Fiesta 1.0 was available. It didn't seem like the car I reserved, so I paid an extra 140 euros to upgrade to a Volvo V60 Diesel D4 and accepted it. This was because the three major German brands don't allow their cars to leave Germany. At the Vienna airport return counter, a female clerk took the car back without giving any receipt and had a very poor attitude. To avoid complications, I called the Berlin airport rental counter right away. A man named Daniel answered and said he would handle it the next day and send me an email (which I never received). I even had him confirm with the Vienna counter. In the end, the bill showed the return time three days later than the actual return, and I was charged significantly more. Additionally, they charged me in dollars instead of euros using an unfair exchange rate (the receipt showed euros, but they charged 1.14 when the actual rate was 1.10). Always insist on being billed in euros.

Very good

No queues for picking up or dropping off the car, which is very good. The service attitude is also nice.

was given a giant car, instead of the tiny one I rented. then we made a mistake on the way back, and were just over an hour late, for which we paid something like 50 euros, double the price of our rental.