EUROPCAR CAR RENTAL REVIEWS IN SERBIA

1. They ignore you if you don't speak English, even with a reservation. 2. They forcefully upsell insurance, not allowing you to see the contract until you sign and pay, which they use to justify the insurance push.

The van was specific to my requirement when doing the search

The search and filter option is excellent

The car pickup and return processes were convenient and fast. The staff carefully pointed out existing flaws when handing over the car. The return was very quick and not inspected in front of us, but after returning to our country, we received an email stating there were scratches and charged 240 euros. Fortunately, we had insurance, so there was no personal loss.

It's okay

Satisfied, especially with the pickup location in the city.

Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone.

Despite of booking at an additional price, an assured/ guaranteed model, was provided with a lower category vehicle. No prior information or anything and not an even an iota of apology/ compensation.

Excellent service, as always. Not just the customer service is super prompt but the team puts in real effort for five star customer service both pre and after sales.

We rented two cars at the same time and parked them together. One car was charged over 500 RMB for parking, while the other had no parking fee but was charged 72 euros for cleaning.

Collaborating with Eurocar, the service was quite good. The staff was also very friendly. Since it was my first time using their services, they upgraded me to a Q2.

Satisfied. They promptly handled requests such as adding border crossing stamps. The car was very new, having driven just over 1000 kilometers. But driving on mountain roads made me worry about stone chips or scratches (the burden of having a new car).

Excellent, very enthusiastic service

The service was good and not pushy. It's clear that the staff is professional. The car was quite new, with only a little over 30,000 kilometers. The vehicle was in good condition. However, it seems this car is a lower trim? It didn't even have a backup camera.

The staff at the Europcar desk and inspection personnel at Belgrade Airport were very friendly. Their English was clear and easy to understand. The car was almost brand new, having only driven over 2000 kilometers; we drove nearly 5000 kilometers. There was no push to sell insurance when picking up the car, and the return inspection was quick, then they said 'everything is ok.'

Pretty good. They gave us a nearly new car with just over 4000 kilometers. However, it did not have a reversing camera. During the trip, we encountered a low oil level and had to add a liter of oil in Greece.

The car rental company is quite good.

Excellent

Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.

On the first day of the rental, we had a flat tire and had to get it replaced. The rental company did not cover this and charged us for a new tire of the same brand plus an additional 30 euros as a so-called management fee. When picking up the car, we were only informed about the extra driver fee, but upon return, they also charged us a young driver fee for drivers under 25. Fees should be clearly communicated from the beginning.

Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia.

Very satisfied