CAR RENTAL REVIEWS ON EUROPCAR AT BELGRADE AIRPORT, BEG

1. They ignore you if you don't speak English, even with a reservation. 2. They forcefully upsell insurance, not allowing you to see the contract until you sign and pay, which they use to justify the insurance push.

The van was specific to my requirement when doing the search

The search and filter option is excellent

The car pickup and return processes were convenient and fast. The staff carefully pointed out existing flaws when handing over the car. The return was very quick and not inspected in front of us, but after returning to our country, we received an email stating there were scratches and charged 240 euros. Fortunately, we had insurance, so there was no personal loss.

Very satisfied. We were given a Volkswagen Taigo with only 900 km on it, almost brand new. It was easy to drive, though a bit underpowered. The car had enough space for two people and two large suitcases. The rear seats could be folded down to connect with the trunk. Europcar provided excellent service. There were no upsell attempts, and they sincerely advised us that we didn't need to pay for additional options. Returning the car was quick—just drop off the keys, and the credit card hold was released immediately. Inside the car, a type-C charging cable is required to charge your phone.

Despite of booking at an additional price, an assured/ guaranteed model, was provided with a lower category vehicle. No prior information or anything and not an even an iota of apology/ compensation.

Excellent service, as always. Not just the customer service is super prompt but the team puts in real effort for five star customer service both pre and after sales.

Upon arriving at the airport, we were informed by the staff that the V class vehicle we reserved was under repair. They gave us a Vito to use temporarily, and we were supposed to switch to the V class the next afternoon once it was fixed. We agreed, but received no email or call the next day. We went to the airport ourselves and waited for half an hour, only to be told there was no progress. They asked us to call them after 8 PM. We called again that night, and they told us to call again the next morning at 8:30 AM. When we called in the morning, they said the car might be ready, but we needed to leave early and had to be on the road. When we arrived at the airport at 10 AM, they told us the car was still not ready. We said we would take the current car and sort out any price difference later, but they refused because someone else had reserved it. This whole issue wasted an hour of our time. The woman at the counter was very rude and offered no solution, saying she only handled rentals and didn't know where our car was, giving us a number for the reservations center that was of no help. The staff were very unhelpful and exhibited discriminatory behavior, treating white customers differently. After almost three hours, they finally let us take the Vito, but we had wasted our entire morning and our schedule was disrupted. The staff showed no apology and argued it wasn't their problem. We documented everything with photos and recordings and sent a complaint email to Europcar. In response, they waived the cross-border fee and gave us a tank of fuel. However, when we returned the car, they attributed pre-existing damages to us, and could not provide previous comparison photos. It felt as though they were trying to reclaim the value of the free fuel. Since we were told we would only have the car for one day, we didn't take photographic evidence initially. Be sure to thoroughly inspect your car and take pictures, especially when renting from Europcar, as their return process is slow and tedious. Avoid Europcar if possible to save time and avoid frustration.

When we arrived at the airport, the staff informed us that the V class vehicle we reserved was under repair. They gave us a Vito to use temporarily and said we could switch vehicles the next afternoon. We agreed but received no email or phone call the next day, so we went to the airport ourselves to inquire. After waiting half an hour, we were told there was no progress and to call back after 8 PM. We called in the evening, and they told us to call again at 8:30 AM the next day. In the morning, they said the car might be ready, but we needed to leave for another city. When we returned to the airport at 10 AM, they told us the car was still not ready. We asked to keep the current car and discuss any price difference later, but they refused as the car was reserved for someone else. This issue delayed us for over an hour. The female staff member was very rude and did not provide any solution, saying her responsibility was just to rent cars and that she had no information about our vehicle. She gave us a reservation center number, which was also unhelpful. The staff's attitude was discriminatory, treating us differently from white customers, and their problem-solving efficiency was zero. After almost three hours, they finally allowed us to take the Vito, but our entire morning was wasted, causing delays in our schedule. The staff showed no remorse. I was very angry and argued with her, but she claimed it wasn't her problem, reiterating that she only handled rentals. We took photos and recorded the entire interaction, then sent a complaint email to Europcar. The reply offered a waiver of the cross-border fee and a full tank of gas. However, when returning the car, the staff blamed us for pre-existing damage without providing before-and-after photos, seemingly trying to offset the fuel compensation. Since we were originally told this car was only for one day's use, we didn't rigorously check or photograph it for evidence. I strongly advise everyone to thoroughly inspect and document cars rented from Europcar. Their return process is very slow and cumbersome, so make sure you allow extra time. It's best to avoid Europcar if possible, as they waste time and cause frustration.

Overall satisfied, but the parking lot had no staff when returning the car; had to go inside to find someone.

We rented two cars at the same time and parked them together. One car was charged over 500 RMB for parking, while the other had no parking fee but was charged 72 euros for cleaning.

The staff at the Europcar desk and inspection personnel at Belgrade Airport were very friendly. Their English was clear and easy to understand. The car was almost brand new, having only driven over 2000 kilometers; we drove nearly 5000 kilometers. There was no push to sell insurance when picking up the car, and the return inspection was quick, then they said 'everything is ok.'

Easy and fast car pick-up process.

Pretty good. They gave us a nearly new car with just over 4000 kilometers. However, it did not have a reversing camera. During the trip, we encountered a low oil level and had to add a liter of oil in Greece.

This time we got new four-wheel drive cars, and there were no stringent fees upon return compared to previous experiences. Overall, very satisfied.

This time we got new four-wheel-drive cars and the return process was not as strict as before. Overall, very satisfied.

The car rental company is quite good.

Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.

Patience

Renting a car is convenient, right outside the airport. This time, I rented for 18 days and could drive in Bosnia and Herzegovina, Albania, and North Macedonia.

Very satisfied

I have rented five times already, always very satisfied.