The staff at the Europcar desk and inspection personnel at Belgrade Airport were very friendly. Their English was clear and easy to understand. The car was almost brand new, having only driven over 2000 kilometers; we drove nearly 5000 kilometers. There was no push to sell insurance when picking up the car, and the return inspection was quick, then they said 'everything is ok.'
They said the international driving permit was not acceptable and asked for the Chinese driving license. After getting that, they said I needed a translation. When I showed them the translation in my email, they said the international driving permit was fine. That was a very frustrating experience.
The service attitude was good, but the car pick-up process took quite some time. I was delighted to rent a Q5 with four-wheel drive; it was perfect for the snowy mountain roads in Montenegro.
About QEEQ:10.0/10
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