EUROPCAR CAR RENTAL REVIEWS IN PERU

The attitude was nice, but the speed of the South American girls was too slow.

Thanks to ask about my comments, first even if I send all the info concerning my flight arrival, I stay at least 90 min waiting to pick-up from your people (and I pay for this service because it was not on your office hour) and the worst pat I was rented two vehicle to another rented company (because we are 8 persons) and the other company with the same information was pick-up my friends on time. During our trip after a 5 days we heard weir noise from the break system on one of our two SUV we rented, we advice your Lima office and they tell us to drive safely until we bring back the SUV, but we use drive the car through many road mountains in downhill all the passengers was afraid all the time that the break released. We fell our security was their priority and even if we advise them no one check our vehicle or either exchange our defective SUV on your other facilities (ex: Arequipa, Cuzco). When we are back to the airport to pick an another rented vehicle (Hyundai H1) they been aware that we are 8 persons with our luggage they come to pick-up with one vehicle …..they need to make two trip.

When we started the car pickup process, a female staff member was very pushy about selling insurance. We mentioned that we had already purchased full coverage insurance online, but she insisted on seeing the English version of the policy. After struggling to find it, we could only show her the Chinese version and explained in detail for about 20 minutes. The lady reluctantly completed the car rental procedure. Because of this forced upselling, we were unable to thoroughly check the vehicle's condition. Fortunately, we recorded a video of the car's surroundings. Our schedule was also affected that day, so we only managed to drive to a distant location, Rainbow Mountain. The roads were mostly mountainous. We had an early flight the next day, so we aimed to return the car before the store closed at 7 PM. The same female staff member was there, and she was unhappy to see the car was dirty, claiming she couldn't tell if there were any scratches. We had to wash the car's exterior temporarily. She then meticulously checked for any small scratches inside the car, which frustrated us. Such detailed inspection was not done when we picked up the car. We had to repeatedly compare the earlier videos we took with her. Luckily, we managed to show her the small scratches she pointed out using the video (some shown in the picture). Therefore, we remind everyone to record a video or take detailed photos before renting a car to avoid any issues. The last picture is for sharing. Thank you!