CAR RENTAL REVIEWS ON EUROPCAR IN CUZCO

When we started the car pickup process, a female staff member was very pushy about selling insurance. We mentioned that we had already purchased full coverage insurance online, but she insisted on seeing the English version of the policy. After struggling to find it, we could only show her the Chinese version and explained in detail for about 20 minutes. The lady reluctantly completed the car rental procedure. Because of this forced upselling, we were unable to thoroughly check the vehicle's condition. Fortunately, we recorded a video of the car's surroundings. Our schedule was also affected that day, so we only managed to drive to a distant location, Rainbow Mountain. The roads were mostly mountainous. We had an early flight the next day, so we aimed to return the car before the store closed at 7 PM. The same female staff member was there, and she was unhappy to see the car was dirty, claiming she couldn't tell if there were any scratches. We had to wash the car's exterior temporarily. She then meticulously checked for any small scratches inside the car, which frustrated us. Such detailed inspection was not done when we picked up the car. We had to repeatedly compare the earlier videos we took with her. Luckily, we managed to show her the small scratches she pointed out using the video (some shown in the picture). Therefore, we remind everyone to record a video or take detailed photos before renting a car to avoid any issues. The last picture is for sharing. Thank you!