CAR RENTAL REVIEWS ON EUROPCAR IN NANTES

Like: Got an upgrade which was nice and the staff were great.

I had a small scratch on back of the car. I pointed it out. They said it would only be a small amount. €723 is now the estimated cost of repair. Outrageous. I have excess insurance but will not be using Europcar again. Under no circumstances

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Very slow to reimburse the deposit. The deposit should be refunded immediately on return acceptance of vehicle. Shouldn’t have to wait 4-5 days.

Like: Speed and upgraded to sat nav with no charge.

Quite satisfied

The staff was very accommodating.

The car had 100000 kilometres and was dirty with stained seats, not the Mercedes Vito we booked and paid for. It was a Vivaro. I booked for 367 euros and even after getting a poor version of what we actually booked we have been charged 409 euros and still not received our 300 euros deposit back. I have £700 on my credit card!!!! Please can you help to sort this out?

All ok except need to queue with rental pickups to leave keys

No comment

Overall, it was a positive experience using Europcars rental agency, with whom I’ve booked in the past.

Like: How new the car was. Service upon picking up
Dislike: Time spent on picking up. Car had some fits and starts when driving with AC on. Suspect due to the running in although I was told there was no longer any.