CAR RENTAL REVIEWS ON EUROPCAR IN DENIZLI

I had booked with full insurance, but when I picked up the car, the contract did not mention any insurance. I asked the staff about the insurance and showed them my booking confirmation that included insurance. However, they told me that there was no insurance included. I tried contacting the customer service hotline and online support, but couldn't get through, so I had to buy additional insurance. Also, the return location was in another city, and they did not inform me that a password was needed to enter the return area. This resulted in me driving around the parking lot three times before I got out and asked the rental office for the password. I chose the airport location for convenience, but the whole experience was so rushed that I left my clothes and charging cable in the car. Terrible experience!

The service from the company was very warm and attentive, although there were few staff who spoke fluent English, it did not affect our communication. On the day we picked up the car, we were upgraded to a Toyota Advance. The car was in excellent condition, very new, and had only driven over 10,000 kilometers. Driving it was very comfortable. Returning the car was easy and quick. I will rent from this company again!

100% likelihood of being scammed

wait about 20mins to pick the car, the staff is helpful but wasn't able to answer me when he was instructed to charge me.

A deposit of 900 lira was authorized, but only 600 lira was refunded. About 300 lira was deducted, and I don't know why. I've been waiting for two months and still haven't received a response.